To file complaints about shipment, parcel, and logistics services of Lonestar Overnight (LSO) including issues related to parcel delivery, refund of the shipment cancellations/deposits, insurance claims, defective/damaged shipment, e-commerce solutions, and freight services, you can follow these steps and use the provided contact details:
Lonestar Overnight (LSO) Customer Support:
- Customer Service Number: Call the LSO’s hotline +18008008984 (US) to raise your general delivery complaints:
- Email: Send your complaint by email at customerservice@lso.com or billinginquiry@lso.com.
To track status of your shipment, navigate to LSO tracking page and enter the AWB/tracking ID. If you want to claim for lost/damaged parcel, submit the online LSO Claim Form or LSO Bulk Claim Form available on their website.
Steps to file an online complaint:
- Visit the Lonestar Overnight website (lso.com).
- Navigate to “Contact Us” page from the menu.
- Click on the 'Submit a Request’ option.
- Fill out the form by providing all necessary details about your complaint and tracking/order ID.
- Submit the form.
Finally, note down the reference number to track status. If your issue is not resolved through the standard complaint process, you can escalate it by contacting senior executives or managers within LSO.
Approach the Consumer Forum:
If you are still unsatisfied with the final response of Lonestar Overnight or your consumer rights are violated, you can approach the Consumer Protection Authority of your country by providing all documentation and correspondence related to your complaint.
You can lodge your complaint in the USA with the Bureau of Consumer Protection Affairs of FTC. In India, you can approach the National Consumer Helpline (NCH).
Still, have questions? 
ask by replying to us. We will help you.