To file complaints about shipment, parcel, and logistics services of XPO including issues related to parcel delivery, refund of the shipment cancellations/deposits, insurance claims, defective/damaged shipment, e-commerce solutions, and freight services, you can follow these steps and use the provided contact details:
XPO Customer Support:
- Customer Service Number: Call the XPO’s hotline 8007552728 (US) or 5012790991 (Trailer Manufacturing) to raise your general complaints.
- Email: Send your complaint by email at ltlccg@xpo.com or trailerinfo@xpo.com.
To track status of your shipment, navigate to XPO tracking page and enter the tracking ID. If you want to claim for the lost/damanged shipment, visit the online claim page and login to your account.
Steps to file an online complaint:
- Visit the XPO website (xpo.com).
- Navigate to “Contact Us” page.
- Fill out the online form with required details including order/tracking ID, type of issue, and description of the complaint.
- Submit the form.
Finally, note down the reference/ticket number to track status. If your issue is not resolved through the initial contact, escalate the matter by reaching out to senior executives within the company. You can also write a complaint letter and send it at head office:
- Address: XPO, Inc., Five American Lane, Greenwich, CT 06831
Approach the Consumer Forum:
If you are still unsatisfied with the final response of XPO or your consumer rights are violated, you can approach the Consumer Protection Authority of your country by providing all documentation and correspondence related to your complaint.
You can lodge your complaint in the USA with the Bureau of Consumer Protection Affairs of FTC. In India, you can approach the National Consumer Helpline (NCH).
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