To file complaints about shipping services of Maersk Line India including issues related to logistics services of cargo/shipments and export/import of goods, claims for damaged/lost/delayed shipment, insurance claims, freight services, and other technical/administrative issues, you can follow these steps and use the provided contact details:
Maersk Line India Customer Support:
- Customer Care Number: Call at Maersk’s helpline number 18001201218 to raise your general complaints with a customer service representative.
- Email: Send your concerns by email at maerskgosupport@maersk.com.
For import/export-related queries, email to in.import@maersk.com or in.export@maersk.com with relevant shipment details.
Steps to file an online complaint:
- Visit the Maersk Line India website (maersk.com).
- Navigate to the “Contact Us” page.
- Click the “Support” option to submit an online complaint form to start a chat.
- You can also choose “Case Management” and Login/Register yourself at Maersk to create a case.
- Fill out the form with required details including shipment details, order ID, and description of the complaint.
- Submit the form.
Finally, note down the case/acknowledgement number to track the status of your complaint.
If your complaint is not resolved, re-submit the case by logging in to the case management account of Maersk and providing detailed information about the unresolved issue. You can also send an email to Customer Service Head at in.care@maersk.com.
Further, you can write a complaint letter including the previous case number and all relevant details to the Head Office of Maersk Line Inda at:
- Phone Number: +91225049100
- Email: maerskgosupport@maersk.com
- Address: Maersk Line India Private Limited, Unit no. 401 & 402, Godrej Two, Pirojshanagar, Eastern Express Highway, Vikhroli (East), Mumbai- 400079.
You can also contact their regional offices to get help.
| Maersk Office | Phone Number |
|---|---|
| Ahmedabad | +917967770724 / +917967770715 |
| Bangalore | 18004191639 |
| Chennai | 18004191639 |
| Cochin | 18004191639 |
| Coimbatore | +914223305355 |
| Gandhidham Mundra | 02836665710 |
| Gurgaon | 18004191290 |
| Indore | 18002001644 |
| Kolkata | 18004199121 |
| Ludhiana | 01615053075 |
| Pune ICD | +918600116464 |
| Surat | +919571702000 |
| Tuticorin | 18004191639 |
| Visakhapatnam | 18004199121 |
Regulatory Authorities:
If your issue remains unresolved or dissatisfied with the final response of Maersk, file an informal consumer complaint to the National Consumer Helpline (NCH) of the Department of Consumer Affairs & Food by providing details of your complaint, evidence of communication with Maersk Line India, and reasons for seeking intervention.
If Maersk Line India has violated any business laws or regulations, approach the relevant regulatory authorities overseeing the shipping industry in India. You can also approach the Competition Commission of India (CCI).