To file complaints about parcel shipment and logistics services of Ninja Van including issues related to parcel delivery, refund of the shipment cancellations/deposits, insurance claims, defective/damaged/lost shipment, e-commerce solutions, and freight services, you can follow these steps and use the provided contact details:
Ninja Van Customer Support:
- Customer Service Number: Call the Ninja Van’s hotline +6566028271 (SG), +6568140288 (Shipper), or +622129264120 (Indonesia) to raise your delivery complaints with a representative.
- Email: Send your cncerns by email at support_sg@ninjavan.co (SG), support_id@ninjavan.co (Indonesia), support_th@ninjavan.co (Thailand) or support_ph@ninjavan.co (Philipines).
You can also call the regional offices (Ninja Points) of the company in your country by using the phone numbers (e.g. +601117225600 (Malaysia), 0282711501 (Philipines), or 1469 (Thailand)) provided on the contact page.
To track the shipment, navigate to the Ninja Van tracking page and enter the Airway bill/tracking number for the latest updates on your parcel status. You can also submit an online claim for the damaged/lost or insured shipments by visiting the claim support page of their website.
Steps to file an online complaint:
- Visit the Ninja Van website (ninjavan.co).
- Navigate to “Support” section of the menu.
- Click “Contact Us” to open the online complaint form or start a live agent for real-time assistance.
- Fill out the form by providing all necessary details about your issue, shipment tracking/AWB ID, and description of your complaint.
- Submit the form.
Finally, note down the reference/ticket number to track status of your submitted complaint. If your issue is not resolved by customer service team, escalate it by contacting a Senior Customer Service Executive with reference number.
Approach the Consumer Forum
If you are still unsatisfied with the final response of Ninja Van or your consumer rights are violated, you can approach the Consumer Protection Authority of your country by providing all documentation and correspondence related to your complaint.
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