To file a complaint about shipment and logistics services of Blue Dart Express [1] (BDE) DHL, including issues related to delivery and pickup of consignments, couriers, logistic goods in worldwide locations (domestically as well as internationally), air express, freight forwarding, supply chain solutions, online booking of consignments, e-commerce solutions, and B2B/B2C customer clearance, you can follow these steps and use the provided contact details of BDE customer service:
Blue Dart Customer Support:
- Customer Care Number: Call at toll-free number 18602331234 or helpline number +912262601234 / +914466344600 to register your delivery complaint.
- Email: Send an email to customerservice@bluedart.com or bdcs@bluedart.com.
For issues related to charter service booking or commercial logistics services, email your concerns at commercial@bluedart.com. If your shipment issues or logistics problems are not resolved, escalate your complaint by sending an email to regional office with 24-hour counter services in cities like Mumbai, Delhi, and Hyderabad.
Steps to file an online complaint:
- Visit Blue Dart’s official website (bluedart.com).
- Navigate to “Contact Us” section of the menu.
- Click “Write to Us” to open the online complaint form.
- Fill out the form with required details including AWB/tracking ID, booking details, description of the shipment issue, and supporting documents.
- Submit the form.
Finally, note down the reference/ticket ID to track status. You can also use the BDE mobile app to access online service or chat with customer service representative.
Escalation to Grievance Officer:
If you are not satisfied with the initial response of the customer service team or local office, escalate the complaint to the Customer Relationship Manager at the regional BDE office or the Grievance Officer at head office.
You can write a complaint letter and send it by email at customerservice@bluedart.com or bdcs@bluedart.com to raise a concern with previous references of unresolved/unsatisfactory complaints.
Note: For unresolved consumer disputes including violation of your consumer rights by Blue Dart Express, you may approach the National Consumer Authority of the country. In India, file your consumer complaint to the National Consumer Helpline (NCH) with all supporting evidence.
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Blue Dart Express (BDE) is a leading express delivery and logistics company in India. It provides a wide range of services, including domestic and international air express, freight forwarding, and supply chain solutions. (Explanation by AI) ↩︎