For my one of order, Ecom Express delivery boy asked to come to specific location

[complainthub]

Dear @Lalita_Diwan

To report the delivery agent’s false cancellation and refusal to deliver your Ecom Express packages, contact Ecom Express customer care at +918376888888 or email customerservice@ecomexpress.in. You should also lodge a complaint to the respective e-commerce or ordering platform. Share your tracking ID and explain the full situation, including the agent’s behavior. You can also file a complaint via their support portal. If unresolved, consider escalating it on the National Consumer Helpline.

@complainthub

Steps to file an online complaint:

• Visit the Ecom Express’ official website (ecomexpress.in).
• Navigate to the “Contact Us” page from the menu.
• Locate the online complaint form on the page under the “Support” section.
• Fill in the required details, including Airway Bill Number (tracking ID), the nature of your complaint, and expected relief.
• Submit the form.

Finally, note the reference/ticket number for future tracking. You can also use the Ecom Express mobile app to access online shipment and logistics service or contact the representative to resolve your issues.

If still need help, reply to us with name of the e-commerce platform or company.