I want to complaint against delivery boy for COD order, paid but cancelled my order

[Archanakumari]

I want to complaint against delivery boy my order was Cash on delivery and he got amount from me but in app he didn’t update it and cancelled my order now I want to return my order but already show cancelled I couldn’t it. this is delivery boy’s number on 12 March he call me from this. In app customer care didn’t do anything think because on courier plastic ABW number and related details already removed only Tax invoice printing page on plastic which shows amount which payable. That I didn’t see Delivery boy change courier cover but tax invoice page there so I didn’t care for plastic cover my order from meesho. Please help me and my amount refund from fraud person because I didn’t like this product

[complainthub]

Dear @Archanakumari

Since the delivery agent took your payment but didn’t update it in the system, leading to the order being canceled, you should immediately raise a complaint with Meesho Customer Support via their in-app chat. Share details like the order ID, transaction proof, and delivery date (March 12). If Meesho refuses to assist, escalate the issue by emailing query@meesho.com and, if necessary, file a complaint with the National Consumer Helpline (NCH) at 1915.

@complainthub

• Visit Meesho’s official website: meesho.com
• Select the ‘Support’ or ‘Help Center’ section.
• Login to your registered account
• Select your order and find an option to file a complaint online.
• Provide all necessary details, including your order number, the issue, and any supporting evidence like pictures or correspondence.

After submitting your complaints, note down the reference ID. If not resolved, escalate the case to the senior executive of Meesho.

If still need help, reply to us.