How can you file complaints about delivery service of XpressBees?

Logistics
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To file a complaint about shipment and logistics service of XpressBees, including issues related to parcels, couriers, freight, cargo, B2C Xpress/B2B shipments, international (cross-border) shipments, 3rd Party Logistics (3PL), billing problems, and claims for lost or damaged products/packages, you can follow these steps and use the provided contact details of customer service:

XpressBees Customer Support
XpressBees Customer Support1421Ă—720 72.1 KB

XpressBees Customer Support:

  • Customer Care Number: Call at +9102049116100 to talk with customer service representative.
  • Email: Send your delivery concerns by email at customercare@xpressbees.com.

If not resolved, you may visit the XpressBees’s local branch office to submit a written complaint letter.

Steps to file an online complaint:

  • Visit XpressBees’s official website (xpressbees.com).
  • Navigate to “Contact Us” page from the menu.
  • Click “Customer support” or “Business Query” to open the online complaint form.
  • Fill out the form with required details including necessary details like shipment number, tracking ID, type of issue, and supporting evidence (if any).
  • Submit the form.

Finally, note down the reference/ticket ID to track status. You can also use XpressBees mobile app to track delivery status or access online services including getting help from customer representative.

Escalation to Grievance Officer:

If the shipment issue remains unresolved by the customer support team or regional branch office, escalate it to the Grievance Officer by writing a complaint letter including all previous correspondence and reference numbers in your email and send it at Head Office of Busybees Logistics Solutions Pvt. Ltd.:

  • Phone Number: +912049116100, +912049111900
  • Email: grievance@xpressbees.com
  • Address: Grievance Officer for XpressBees, Busybees Logistics Solutions Private Limited – Unit 1A & 501A, Building B-1, Cerebrum IT Park Kalyani Nagar, Vadgaonsheri Pune – 411014.

As a last resort, if you’re not satisfied with the resolution, you can file an informal consumer complaint to the National Consumer Helpline (NCH) providing all relevant documentation of your grievance related to shipment service of XpressBees.

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