To file a flight complaint about Ryanair Airlines including issues related to flight booking (refunds, cancellation, passenger service, etc.), cargo services, and quality of airline services, you can use the following steps and the provided contact details:
Ryanair Airlines Customer Support:
- Customer Service Number: Call the hotline +35316971368 (international) to talk with a representative of Ryanair. In the UK, call at +441138684151 or to get help in Italian language, contact the phone number +35312555212.
- Chat Support: You can also live chat with an agent or Ryanair’s chatbot, Molli, is available 24/7 to assist you.
You can also get help to report lost items, luggage, and damaged products.
Steps to file an online complaint:
- Visit Ryanair’s Official Website (ryanair.com).
- Navigate to the “Contact Us” section,
- Click for the “Let’s Chat” or “Queries/Feedback” options.
- Select the query/complaints option to open the online complaint form.
- Fill out the form with required details including booking ID, flight details, type of issue, and expected resolution.
- Submit the form.
Finally, note down the reference number to track the status. If not resolved, you can request the support team to escalate the issue to senior authorities.
Approaching the Consumer Forum
If you are not satisfied with Ryanair’s response, you can approach the consumer protection authority in your country. In the EU, lodge your consumer complaint to the European Consumer Centre (ECC) with all supporting evidence.
In India, approach the AirSewa Nodal Officer and in the USA, you can contact the Bureau of Consumer Protection Affairs. Keep track of your complaint status and provide any additional information if requested.
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