To file complaints about e-pharmacy, healthcare, wellness products, and consultation services of Netmeds including issues related to wellness products (baby care, veterinary, and treatments), surgical devices, expired products/medicines, membership plans, service charges, and delivery of medicines, follow these steps and use the provided helplines & contact details:
Netmeds Customer Support:
- Customer Care Number: Call at +917200712345 to register your complaint with executives.
- Email: Send an email to cs@netmeds.com.
For issues related to damaged/missing products, email your concerns at damaged@netmeds.com or missing@netmeds.com. If you want to request specific medicine (if not found), you may email to Netmeds at rx@netmeds.com.
Steps to file an online complaint:
- Visit Netmeds’s official website (netmeds.com).
- Navigate to the “Contact” page to login to your account and get help from chat support.
- Provide required details including order ID and expected resolution.
- Submit your complaint.
Finally, note down the reference/ticket ID to track status. You can also use the Netmeds mobile app to get help from customer service or access online services.
Escalation to Grievance Officer:
If not satisfied with the initial response, escalate it to the Grievance Officer for Netmeds at Reliance Retail Ltd (RRL) by sending an email to grievance.officer@netmeds.com. Further, you can send your detailed grievance letter by post or email to the Nodal Officer at:
- Email: nodalofficer@netmeds.com
- Address: Grievance Officer for Netmeds – Reliance Retail Limited, 3rd floor, Court House, Lokmanya Tilak Marg, Dhobi Talao, Mumbai – 400002.
If your complaints are still unresolved or consumer rights are violated, file your consumer complaint to the National Consumer Helpline (NCH) for compensation.
Note: For any complaints about the quality of medicines or drugs sold by Netmeds, file a complaint to the Central Drugs Standard Control Organization (CDSCO) of the Directorate General of Health Services.
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