If you have complaints about online B2B marketplace (buying/selling) services of IndiaMART including issues related to buying/selling, online orders, listed products, logistics, account solutions, GST e-invoice, trade tool kits, digital marketing (advertisement), subscriptions, membership plans, and technical issues, follow this guide and use the provided contact details & helplines:
IndiaMART Customer Support:
- Customer Care Number: Call at +919696969696 to talk with IndiaMART’s customer service executives.
- WhatsApp: Message on +919696969696
- Email: Send an email to customercare@indiamart.com or shopcare@indiamart.com (for shopping)
For complaints or queries related to sales, email to sales@indiamart.com. In case of enterprise solutions, email your concerns at enterprisesolutions@indiamart.com. You can also contact the regional branch office of IndiaMart in your respective state and get help or resolve your disputes.
Steps to File a Complaint Online:
- Visit the IndiaMART’s official website (indiamart.com).
- Navigate to help section.
- Click “Raise a complaint” option to open the online complaint form.
- Choose the type of complaint you want to report.
- Fill out the form with required details including vendor name, B2B deal details, and other supporting documents (if any)
- submit the form.
Finally, note down the reference/ticket ID to track status. You can also use IndiaMART mobile app for customer service or online B2B services.
Escalation to Grievance Officer:
If your previous complaints are not satisfied, escalate it to the Grievance Officer by emailing grievances@indiamart.com. Further, the issues can be taken to the designated Nodal Officer by sending a written complaint to head office at:
- Phone Number: +911206777777
- Address: Grievance Officer– IndiaMART InterMESH Limited, 6th floor, Tower 2, Assotech Business Cresterra, Plot No.22, Sector- 135, Noida – 201305, Uttar Pradesh.
If your complaints are not resolved (except B2B deals) or your consumer rights are violated by IndiaMart, file a consumer complaint with the National Consumer Helpline (NCH). further, you may seek legal advice from a lawyer for B2B disputes and consider legal action if necessary.
Still, have questions? 
Ask by replying to us. 
We will help you.