To file a complaint about grocery and retail services of DMart including issues related to quality of products, delivery, payment, defective products, and bad behaviour, you can follow these steps and use the provided contact details:
DMart Customer Support:
- Customer Care Number: Call DMart’s helpline number 02268120900 or +912233400500 to raise your general complaints.
- Email: Send your complaints by email to customerservice@dmart.in or suggestion@dmartindia.com.
Steps to file an online complaint:
- Visit the official DMart websites (dmart.in) or the DMart Ready App.
- Navigate to the “Contact Us” page of the website or click “Feedback” to open the online complaint form.
- Fill out the online form with required details including product name, type of complaint, and description of the issue.
- Submit the form.
Finally, note down the reference number to track the status. If your issue is unresolved, escalate the matter by requesting to speak with a manager or higher authority within the DMart customer service department. You can also visit the nearest DMart retail mall or departmental store.
Approach Consumer Forum:
If your complaint is still unresolved by DMart or consumer rights are violated, file an informal consumer complaint to the National Consumer Helpline (NCH) with all relevant documents, including order receipts, communication with DMart, and any other evidence.
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