To file a complaint about online grocery order delivery or e-commerce services of Instacart including issues related to Instacart+, groceries/products delivery, cancellation/refund, delayed/defective deliveries, shopper and retailer issues (bulk order, payment settlement, advertisement, etc,), and other premium services, you can follow these steps and use the provided contact details:
Instacart Customer Support:
You can call Instacart’s hotline 18882467822 to speak with a representative and register your complaint with the customer service team. Senior citizens can also use this service line to raise their concerns regarding the delivery of groceries or other issues.
Steps to file an online complaint:
- Visit Instacart website (instacart.com).
- Navigate to the “Help Center” page.
- Select the category of support from the “Customer”, “Shopper”, or “Retailer” options.
- If you are a customer, click the “Customer Support” option.
- Log into your Instacart account.
- Navigate to the “Orders” tab.
- Find the problematic order and select “Report a problem”.
- Choose the category that best fits your issue from the dropdown menu.
- Provide details on what went wrong in the description box.
- Submit your complaint or chat with an agent.
Finally, note down the ticket ID or you will receive acknowledgement details to track the status of your complaint.
If your issue is not resolved satisfactorily, escalate it by requesting the customer service team to speak with a senior executive.
Approach the Consumer Forum:
If your complaint is still unresolved by Instacart or your consumer rights are violated, you can approach your local state consumer protection authority. You can also lodge an online consumer complaint to the state Bureau of Consumer Protection Affairs of FTC with all relevant documents, including emails, receipts, and communication with Instacart.
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