I tried placing an order with Instacart with my gift card worth $205 and account got deactivated

[Rajeswari]

Hi, I’ve tried placing an order with Instacart worth $205 and they deactivated my account right after the order is placed. Now Iam asking them to atleast refund my money back but they are saying it isn’t possible. How can I take further actions. Please help me

[complainthub]

Dear @Rajeswari

If Instacart deactivated your account after a $205 order and refuses to issue a refund, first call their support at 1-888-246-7822. detailing the issue with proof of transaction. You can also get help from the contact page of the Instacart (.instacart.com/help). If they remain unresponsive, file a formal complaint with the Better Business Bureau (bbb.org) or your local consumer protection agency. You can also dispute the charge with your bank or card provider.

@complainthub

Steps to file an online complaint:

• Visit Instacart website (instacart.com).
• Navigate to the “Help Center” page.
• Select the category of support from the “Customer”, “Shopper”, or “Retailer” options.
• If you are a customer, click the “Customer Support” option.
• Log into your Instacart account.
• Navigate to the “Orders” tab.
• Find the problematic order and select “Report a problem”.
• Choose the category that best fits your issue from the dropdown menu.
• Provide details on what went wrong in the description box.
• Submit your complaint or chat with an agent.

Finally, note down the ticket ID or you will receive acknowledgement details to track the status of your complaint.

If still need help, reply to us.