How to file complaints about Instagram?

Entertainment & Social Media
1

Filing complaints on Instagram can be done in various ways, depending on the nature of your issue, such as reporting content that violates community guidelines (e.g., hate speech, nudity, or violence), addressing technical problems, or resolving issues with your account or profile (e.g., hacked accounts, impersonation, or copyright infringement). Below are the steps for addressing different types of problems:

Reorting a complaint to Instagram Help Center
Reorting a complaint to Instagram Help Center1260×720 68.5 KB

1. Reporting Content or Profiles Violating Community Guidelines:

Within the App:

  1. Navigate to the post, profile, or comment you wish to report.
  2. Tap the Three dots (…)" in the top right corner (for posts and profiles) or directly on the comment.
  3. Select “Report” and follow the on-screen instructions to specify the reason for your complaint.

You can also report the issue online through “Instagram Help Center (help.instagram.com)”

For Intellectual Property Infringement: Visit the Instagram Help Center and fill out the dedicated online form for intellectual property issues.

2. Reporting Technical Issues:

In-App Reporting:

  1. Go to your profile and tap the three lines in the top right corner.
  2. Select “Settings” and then “Help.”
  3. Choose “Report a Problem” and follow the prompts.

Shake to Report (iPhone):

  1. If enabled in settings, shake your phone while using the app to trigger the reporting menu.
  2. Then, follow the given instructions or choose the concerns about which you want to report.

3. Grievance Officer (India):

For users in India, Instagram has a designated Grievance Officer to address complaints related to content, IPR violations, legal enforcement, or account issues. You can contact them through the information provided in the Facebook Help Center.

Get contact details of the grievance officer here: Where to file complaints about Facebook?

OR

Submit this online grievance form: https://www.facebook.com/help/contact/779201836048501

4. Government Authorities:

India:

  • If your complaint is not resolved through Instagram’s channels (that includes violation of consumer rights), you can escalate it to the National Consumer Helpline (NCH) or file a complaint with the Consumer Forum.
  • In cases of cyberbullying, harassment, or other illegal activities, report to your local police or cybercrime cell.

:shield: Note: For the complaints related to cybercrime on Instagram, call 1930 or lodge a complaint online through National Cybercrime Reporting Portal.

USA:

  • The Federal Trade Commission (FTC) handles complaints related to deceptive or unfair business practices, including those on social media platforms.
  • If your complaint involves illegal content or activities, report it to the relevant law enforcement agency or police.

:person_tipping_hand:t6: Tips:

  • When filing a complaint, provide detailed information and evidence to support your claim.
  • Be aware that most reports are anonymous, except for intellectual property infringement cases.
  • Instagram may take time to review and act on your complaint, so be patient.

If you are unsure how to proceed or need further assistance, consult the Instagram Help Center or seek legal advice.

Still, have questions? :thinking: Ask by replying beow. :point_down:t5: We will help you to resolve it.