To file a complaint about B2B deals and online marketplace services of Moglix including issues related to payments (refund/return), tracking, order cancellation, bulk deals (merchants, businesses, or industries) or other trade services , you can follow these steps and use the provided contact details:
Moglix Customer Support:
- Customer Care Number: Call at +918448233444 to talk with Moglix’s customer service executives.
- WhatsApp; Message on +919999049135
- Email: Send an email to care@moglix.com or supplier-support@moglix.com (for partners & suppliers)
If not resolved, you may request the support team to escalate the disputed matter to the Head of Customer Service.
Steps to file a complaint online:
- Visit the Moglix’s official website (moglix.com).
- Navigate to “Help” section of the menu and choose “Contact Us”.
- Click “Chat Now” to start a conversation with an executive.
- provide the required details including order ID and relevant documents, such as product/ads images, screenshots, bills, etc.
- Submit your complaint.
Finally, note down the reference/ticket ID to track status. You can also use the Moglix mobile app to for online orders and online customer service.
Escalation to Grievance Officer:
If your complaints are not resolved to your satisfaction by customer service team, escalate it to the Customer Service Head or Grievance Officer of Moglix. You can write a complaint letter. including reference ID of previous complaint and expected resolution, and send by email or post here:
- Email: compliance@moglix.com
- Address: Grievance Officer for Moglix – Head Office, Mogli Labs (India) Private Limited, Unit No. 305-310, Plot No. 9, 10 & 11 Vardhman Trade Centre, Nehru Place New Delhi – 110019.
In case of violation of any intellectual property rights (IPR) or counterfeit products, send a notice (download the notice form) by emailing to legal@moglix.com.
For consumer rights violations or unresolved complaints by Moglix, file a consumer complaint to the National Consumer Helpline (NCH) or initiate arbitration. For any business or B2B disputes, get help from a legal expert or a corporate/business lawyer.
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