If you have complaints about the online marketplace to buy, sell or exchange used goods and services of OLX India including listed properties, mobiles & accessories, jobs, electronics & appliances, automobiles (bikes, commercial vehicles and spare parts), OLX subscriptions, membership plans, and technical issues, follow this guideline and use the provided contact details to make your complaint with OLX executives:
Contact OLX Customer Support:
- Customer Service Number: For any issues with OLX services, call the customer support team via the toll-free number 18602583333 or 9999140999 (safety helpline). For complaints related to OLX Autos, dial +919821110000 in India.
- Email: Send an email to support@olx.in.
In case of cyber safety or to communicate a case by the Law Enforcement Authorities, email to safety@olx.in.
Steps to file an online complaint:
- Visit the OLX’s official website.
- Navigate to “Help Center”.
- Click “Contact Us” and choose “Customer Support Details”.
- Click the “Write to us” or “Support” icon to chat with the executive.
- You can also submit the online complaint form to create a support team.
- Fill out the form with required details including order ID.
- Submit the form.
Finally, note down the reference/ticket ID to track status. You can also use the OLX mobile app for customer service and online buying/selling services.
Tips: For OLX Global support, contact the head office in your respective country and get help or resolve your disputes.
Escalation to Grievance Officer:
If your complaint is not resolved by the customer service team of OLX, escalate it to the Customer Service Head or the appointed Grievance Officer of OLX India B.V3. You can email your detailed grievance to grievance-officer@olx.in with the reference/ticket ID of the unresolved complaint with order details. To send a claim for violation of Intellectual Property Rights (IPR), download the provided notice form and send it by post to this address:
- Address: Grievance Officer – OLX India B.V. – OLX Group, Taurusavenue, 2132 LS Hoofddorp, The Netherlands.
If unsatisfied with OLX’s resolution or your consumer rights are violated, contact the National Consumer Helpline (NCH) for arbitration or file a formal complaint with the National Consumer Disputes Redressal Commission for compensation in case of monetary loss.
In the USA, you can approach the Bureau of Consumer Affairs at the Federal Trade Commission (FTC).
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