To file complaints about online B2B deals and trade services of Udaan, such as issues related to logistics (transportation, warehousing, and delivery), payment, financing, and support for buyers/sellers, follow these steps and use the provided helplines & contact details of customer service:
Udaan Customer Support:
- Customer Care Number: Call at +918045744101 to talk with an executive of Udaan.
- Email: Send an email to help@udaan.com.
If not resolved, request the customer service team to escalate the complaint to head of service.
Steps to file an online complaint:
- Visit the Udaan’s official website (udaan.com).
- Navigate to “Contact Us” page or download the mobile app
- Choose “Support” option below the order to chat with an executive
- Provide necessary details such as order ID, issue description, and any relevant evidence like photos or videos.
- Submit your complaint.
Finally, note down the reference/ticket ID to track status.
Escalation to Grievance Officer:
If the issue remains unresolved by support team, escalate it to Udaan’s Grievance Officer by writing a complaint letter including all previous complaint details, reference ID, and expected resolution. Send this grievance by email or post here:
- Email: grievance-officer@udaan.com
- Address: Grievance Officer for Udaan – Hiveloop Technology Private Limited, Khatha No. 458/660/ 641/3/1A, Harlur Main Road, Marathahalli, Sub Zone, Mahadevapura Zone, Ward * No. 150, Bangalore, Karnataka- 560103.
For the infringement of the Intellectual Property Rights, email to Udaan head office at infringement@udaan.com with Notice Form (As prescribed by Udaan).
If your consumer rights are violated by Udaan (except B2B deals), file a complaint to National Consumer Helpline (NCH) of the Department of Consumer Affairs. As a last resort, you can consult with a lawyer for disputes related to B2B & business deals.
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