How can you file complaints about Croma Electronics Store?

Retail & E-Commerce
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If have complaints about online electronic products shopping from the Croma store including issues related to online orders, cancellation, refunds, delayed delivery, defective products, or services, follow this guide and use the customer helplines & contact details to lodge your complaints with Croma executives:

Croma Customer Support
Croma Customer Support1774×720 49 KB

Contact Croma Customer Support:

  • Customer Care: Call Croma’s customer support team on the toll-free number 18005727662 or +914046517910.
  • WhatsApp: Message on +917799962866
  • Email: Send an email to customersupport@croma.com detailing your concerns and issues.

If not resolved, you can also request the support team to escalate the complaint to the Customer Service Head.

File an Online Complaint:

  • Visit the official website of Croma: https://www.croma.com/
  • Click “Help & Support” from the menu.
  • Click “Raise a request” to open the online complaint form.
  • Fill out the required information including order ID and description of the issue such as delayed delivery, order cancellation, refund, or defective products.
  • Submit the form.

Finally, note down the reference/ticket ID to track status. For more help, contact your nearest local Croma Store.

Escalate to Grievance Officer:

If your issue is not resolved satisfactorily, escalate the complaint to the Grievance Officer of Croma. You can send a grievance letter by email or post including all necessary case details such as the ticket ID of the previous complaint, order ID, and expected relief. Contact details are:

  • Phone Number: +914046517910
  • Email: grievance.officer@croma.com, nodal.officer@croma.com
  • Address: Grievance Officer – Infiniti Retail Limited, Unit No. 701 & 702, Wing A, 7th Floor, Kaledonia, Sahar Road, Andheri (East), Mumbai-400069. CIN - U31900MH2005PLC158120

Approach Consumer Forum:

If the resolution provided by Croma does not meet your expectations or it has violated your consumer rights, you can file an informal complaint to the National Consumer Helpline (NCH) or appeal to the Consumer Commission for compensation in case of monetary loss.

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