Online purchase made in CROMA

[dharmanathan]

CROMA order no Order No :
EC254680714241

I have made an online purchase of Micro oven on 23rd April 2025 and delivery charge paid for next day delivery.
Referring to the above order I have made several emails and phone calls to the customercare and grievance officer but no response now I want to cancel the order for which money has been paid by me. when I call the customer care they say that I cannot cancel the order since it is out for delivery I know some mischief has happend in between how a material which is out for delivery on 24th is not delivered till 28th.
I want my money back for which the order should be cancelled immediately.
It clearly seems some mischief has happend for that reason only they are not only replying me nor even allowing me to cancel the order to get back my money.

[complainthub]

Dear @dharmanathan

To address the delay and lack of response regarding your Croma order EC254680714241, urgently email Croma’s grievance officer at customersupport@croma.com mentioning all call logs and emails sent or call at 18005727662 / +914046517910. Request immediate cancellation and refund, citing non-fulfillment of next-day delivery service. If Croma still denies cancellation, escalate the issue by filing a complaint on the National Consumer Helpline (NCH) for prompt action.

@complainthub

File an Online Complaint:

• Visit the official website of Croma: https://www.croma.com/
• Click “Help & Support” from the menu.
• Click “Raise a request” to open the online complaint form.
• Fill out the required information including order ID and description of the issue such as delayed delivery, order cancellation, refund, or defective products.
• Submit the form.

Finally, note down the reference/ticket ID to track status. For more help, contact your nearest local Croma Store.

If still need help, reply to us.