Complaint Regarding Unfair Order Cancellation by Valmo

Retail & E-Commerce
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1

I am writing to raise a serious complaint regarding the delivery of my order (AWB: VL008151689331), amounting to ₹387.

Here’s a summary of the issue:

  • The delivery boy contacted me on Saturday, 12th July 2025, which was a non-working day (second Saturday), and I politely requested delivery on the next working day.
  • He asked if there was an alternative location to deliver the item. Since I’m new to the city and have no such option, I said no.
  • He claimed the order would only be cancelled after 3 delivery attempts. However, he canceled the order after the first attempt, without giving me the promised 3 attempts.
  • On 17th July 2025 (today), which would have been his third attempt, I informed him that I wouldn’t be available. He again cancelled the delivery himself, without making an attempt.
  • Each time I received a delivery message from Valmo, I attempted to contact him, but he did not answer and never arrived at the delivery location.

This conduct is completely unprofessional and unethical. I waited for many days for this order, and now I’m being deprived of it without fault of my own.

I request:

  1. Re-initiation of my order or a replacement at no extra cost.
  2. Strict action against the delivery partner for misconduct.
  3. Assurance that such service issues will not happen again.
    Sincerely
    Neelima Chandran
2

Dear @neelimaebin

I’m sorry for your distress over AWB VL008151689331. Please urgently raise a complaint with Valmo customer care at support@valmo.in, citing your AWB and demanding re-delivery or a replacement without extra charges.

You can also request escalation to a senior team for action against the delivery agent’s misconduct. If unresolved, consider filing a grievance via the National Consumer Helpline (1800-11-4000).

If still need help, reply to us.