To file a complaint about banking & financial services of HDFC Bank such as banking accounts, HDFC cards (debit/credit), deposits (RD/FD), investment (Demat/Trading account, bonds & securities, Mutual Funds, or NPS), loans, insurance (Life, Health & Accident, and Vehicle insurance), pension funds, or net banking, you can follow these steps and use the provided contact details & customer helplines:
HDFC Bank Customer Support:
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Customer Care Number: Call HDFC Bank’s customer care via toll-free numbers 18002583838, 18002026161, or 18602676161. For complaints related to Imperia Account, Diners Black Credit Card, and Infinia Credit, dial +912261717606.
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WhatsApp: Message on +917070022222. Remember not to share sensitive information like OTPs.
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Email: Send an email to support@hdfcbank.com or loansupport@hdfcbank.com (for loan issues). To get help with credit card services, email to customerservices.cards@hdfcbank.com .
For complaints related to other financial services, dial +919426792001 (Local Banking) or 18002671006 (mutual funds). If you are in abroad, call the international helpline at +912261606160.
In case of HDFC Credit Card’s misleading sales, fraud, or harassment, call on 18002583838 or e-mail salesqueriescards@hdfcbank.com. To report unauthorized transactions and PayZapp, call the number 18001029426 or e-mail cybercell@payzapp.in with the transaction issues.
If you are a merchant customer, email to merchantsupport@hdfcbank.com for issues related to merchant services, business, POS terminal, Payment settlement, merchant account, or Payment gateway. You can also dial the merchant customer care number (STD)-60017000 (add the STD code of your region).
Steps to file an online complaint:
- Visit HDFC Bank’s official website (hdfcbank.com).
- Navigate to the “Customer Care” and “Contact Us” section.
- Click “Online Dispute Resolution” to open the online complaint form.
- Login with your registered mobile number.
- Fill out the form with required details including customer ID and type of issue.
- Submit the form.
Finally, note down the complaint reference number (CRN)/ticket ID to track status. You can also use the HDFC mobile app to make your complaint or access online services.
For complaints related to NRI (Non-Resident Indian) banking services, contact here:
| Country | Contact Number |
|---|---|
| USA | 8559996061 |
| Canada | 8559996061 |
| Singapore | 8001012850 |
| Kenya | 0800721740 |
| Other countries | +912267606161 |
Escalate to Grievance Officer:
If the previously lodged complaints are not resolved within 10 working days. or you’re dissatisfied, escalate it to the Grievance Officer. Email your concerns or visit the nearest branch to submit a grievance letter. Contact the Grievance Redressal Cell (GRC) at:
- Phone Number: 18002664060 (Banking Products), +914461084900 (Credit Cards)
- Address: Grievance Redressal Officer, HDFC Bank, Grievance Redressal Cell, HDFC Bank Limited, 1st Floor, Empire Plaza – 1, Lal Bahadur Shastri Marg, Chandan Nagar, Vikroli West, Mumbai – 400083.
You can also email your grievance by submitting the online web form with the reference/acknowledgement ID of the previous complaint.
To seek information related to the inquiry or for investigations, contact the Law Enforcement Agency (LEA) of the government may e-mail LEA.Communication@hdfcbank.com to the respective Department.
HDFC Securities:
For a complaint about the stock market & securities services of HDFC Bank that include Demat account services, DP charges, depository services, stocks management, CDSL or NSDL, etc, contact HDFC Securities by calling at 18002026161 or +912261606160 (NRI) or email to dphelp@hdfcbank.com.
If not resolved, escalate to the Head of Customer Care / Client Servicing by calling at 18002664060 or emailing to grievance.redressal@hdfcbank.com. You can also write a complaint letter to the compliance officer at:
- Phone No: +912233839212
- Address: HDFC Bank Ltd. Trade World “A” Wing, 2nd Floor, Kamala Mills, Senapati Bapat Marg, Lower Parel, Mumbai – 400013.
Escalation to Principal Nodal Officers:
If the complaint is still not resolved by the Grievance Redressal Cell within 10 working days, contact the Principal Nodal Officer (PNO) or the state-wise Nodal Officers with your complaint details and reference number. You can write an email or a complaint letter at:
- Phone No: +912262841505
- Address: Principal Nodal Officer for HDFC Bank Ltd., HDFC Bank Ltd. 5th Floor, Tower B, Peninsula Business Park, Lower Parel West, Mumbai 400013.
Note: If complaints are not resolved by HDFC Bank within 30 working days, file a complaint against the bank to the Banking Ombudsman of RBI.
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