To file a complaint about banking and financial services of Punjab National Bank (PNB), including issues related to retail banking services & products (personal/salary accounts, deposits, loans, etc.), corporate banking services (business account, current account, payment gateways, wealth management, etc.), internet banking, credit cards, mobile banking, UPI/E-Com/POS, insurance, foreign exchange (forex), merchant banking, and mutual funds, you can follow these steps and use the provided contact details:
PNB Helplines:
- Customer Care Number: Dial the PNB’s toll-free number 18001800 / 18002021 or +911202490000 (international). For banking issues, call at the helpline number 18001802222 / 18001032222. In case of credit card issues, dial 18001802345 / +911204616200.
- WhatsApp: Message on +919264092640.
- Email: Send an email to care@pnb.co.in or creditcardpnb@pnb.co.in (for credit card disputes)
To report lost and damaged debit/ATM cards, or non-disbursement of cash from ATM, contact at helpline number +911202490000. To report any internet security vulnerability, phishing attacks, cybercrime, or incident of unauthorized transactions, email to incident@pnb.co.in or cybercrimecell@pnb.co.in.
Steps to file an online complaint:
- Visit the PNB’s official website (pnbindia.in).
- Navigate to the “Customer Care” section of the menu.
- Select “How Do I” and click “Lodge Complaint” to open the online complaint form.
- Choose “Digital Complaint” and fill out the form with required details including customer ID, banking issue, and supporting evidence.
- Submit the form.
Finally, note down the acknowledgement receipt or reference number to track the status. You can also use the PNB One mobile app to access online banking services and contact the customer service team.
Escalate to Chief Customer Executive Officers:
If your previous complaints are not satisfied by the customer service team or branch manager within 2 weeks, escalate it to the Chief Customer Executive Officers (CEOs) and Zonal Manager of Punjab National Bank with your complaint details and reference number.
| Zone | Phone Number | |
|---|---|---|
| Agra | +915624012549 (ZM), +915622850023 (CCEO) | zoagra@pnb.co.in |
| Ahmedabad | +917947010202 (ZM), +917947010204 (CCEO) | zoahm@pnb.co.in |
| Amritsar | +911832565281, +911835017111 (ZM), +911832507202 (CCEO) | zoamritsar@pnb.co.in |
| Bhopal | +917552550663 (ZM) | fgmbhopal@pnb.co.in |
| Bhubaneswar | +916742353050 (ZM), +916742353052 (CCEO) | zobbsr@pnb.co.in |
| Chandigarh | +911722721037 (ZM), +911722704812 (CCEO) | fgmochd@pnb.co.in |
| Chennai | +914428112218 (ZM), +914428120270 (CCEO) | fgmochd@pnb.co.in |
| Dehradun | +911352710107 (ZM), +911352745412 (CCEO) | zodeh@pnb.co.in |
| Delhi | +911143560952 (ZM), +911143176305 (CCEO) | zmdelhi@pnb.co.in |
| Durgapur | +911143560952 (ZM), +911143176305 (CCEO) | zodurgapur@pnb.co.in |
| Guwahati | zoguwahati@pnb.co.in | |
| Hyderabad | +914023235646 (ZM), +914023243080 (CCEO) | zohtd@pnb.co.in |
| Jaipur | +911412743349 (ZM), +911412744731 (CCEO) | zojpr@pnb.co.in |
| Kolkata | +913322489802 (ZM) | zokolkata@pnb.co.in |
| Lucknow | +915222306435 (ZM), +915222728041 (CCEO) | zolucknow@pnb.co.in |
| Ludhiana | +911612550120 (ZM), +911612888047 (CCEO) | zoludhiana@pnb.co.in |
| Meerut | +911212671472 (ZM), +911212671357 (CCEO) | zomeerut@pnb.co.in, fgmmrt@pnb.co.in |
| Mumbai | +912222833802 (ZM), +912222834098 (CCEO) | zomumbai@pnb.co.in |
| Patna | +916122506709 (ZM), +916122506709 (CCEO) | fgmptn@pnb.co.in |
| Raipur | +917712210403 (ZM) | zoraipur@pnb.co.in |
| Shimla | +911772651441 (ZM), +911772651448 (CCEO) | zoshimla@pnb.co.in |
| Varanasi | +915422506063 (ZM) | zovaranasi@pnb.co.in |
Escalation to Principal Nodal Officer:
If your grievances are still not resolved by CCEOs or zonal managers, escalate the case to the Principal Nodal Officer by sending a grievance letter or email with your dispute details to the provided contact information:
- Phone No.: +911244126244
- Email: care@pnb.co.in
- Address: Principal Nodal Officer, General Manager, Punjab National Bank, Customer Care Centre, Plot No. 5, Institutional Area, Sector-32, Gurugram (Haryana)- 122001.
Note: If you are not satisfied with the redressal of complaints by the overseas branch (Chief Executive, PNB, BO: DIFC, Dubai), escalate the complaint to the General Manager or International Banking Division (PNB) by emailing at ibd@pnb.co.in.
If the banking complaint remains unresolved after 30 days or you’re dissatisfied with the final order, file a complaint against Punjab National Bank to the RBI Banking Ombudsman, referencing all prior communication.
Still, need help? 
Ask by replying below. 
We will help you.