Where can I complain about banking services of IDFC First Bank?

Finance
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To file complaints about banking & financial services of IDFC First Bank, such as bank accounts, debit/credit cards, loans, digital payments, corporate & wholesale banking, insurance, investment (deposits, securities, and retirement plans), mutual funds, and trading accounts, follow these steps and use the provided contact details & helplines of the bank:

IDFC First Bank Customer Support
IDFC First Bank Customer Support1396Ă—720 155 KB

1. IDFC First Bank Helplines:

  • Customer Care Number: Call at toll-free number 180010888 or 18602582000 for general inquiries or complaints. For overseas customers, the helpline number is +9122624851522.
  • WhatsApp: Message on +919555555555
  • Email: Send an email at banker@idfcfirstbank.com.

To report any issues related to banking services, you can also email to customer.service@idfcfirstbank.com. You can also visit your local branch office and raise your complaints with branch manager.

If you are an NRI customer, contact the toll-free number 18602582000 or email nriservices@idfcfirstbank.com.

:tipping_hand_man:t5: Note: In case of DeMat/Trading account, email your concerns at demat_support@idfcfirstbank.com. Further, email to Compliance Officer at compliance_demat@idfcfirstbank.com. Finally, escalate the disputed case to the MD & CEO at prioritydesk@idfcfirstbank.com with the previously raised ticket/SR Number.

2. Steps to file an online complaint:

  • Visit the IDFC First Bank’s official website (.idfcfirstbank.com).
  • Navigate to “Help” section of the menu and select “Chat with IRA” or “Help Center”.
  • Select your category of issue and choose “Raise a request”
  • Verify your mobile number to open the online complaint form.
  • Fill out the required details in the form including customer ID, description of banking issue, and any supporting documents.
  • Submit the form.

Finally, note down the reference/ticket ID to track status. You can also use the bank’s mobile app to access online banking services and getting customer support.

3. Escalation to Nodal Officer:

If your complaint isn’t resolved within 7 days, escalate it to the Nodal Officer or Regional Nodal Officer (RNO) of your region with the reference/service request number. Contact details for regional offices are:

  • Phone No.: +912241652700
  • Email: nodaldesk@idfcfirstbank.com
  • Address: Nodal Officer, Service Quality Team – IDFC FIRST Bank Ltd., Building no.2, Raheja Mindspace, MIDC Industrial Area, Shiravane, Juinagar, Nerul, Navi Mumbai – 400706

4. Escalate to Principal Nodal Officer:

If you are dissatisfied with the resolution or no response within 7 days, escalate further to the Principal Nodal Officer (PNO) of IDFC FIRST Bank at head office. You can email or send a written grievance letter using the bank’s grievance form including SR No. or reference number and reason for dissatisfaction. Contact details of PNO at head office are:

  • Phone number: 18002099771
  • Email: PNO@idfcfirstbank.com
  • Address: Principal Nodal Officer – IDFC FIRST Bank Ltd. Building no.2, Raheja Mindspace, MIDC Industrial Area, Shiravane, Juinagar, Nerul, Navi Mumbai – 400706.

5. Approach to Banking Ombudsman

If the complaint remains unresolved after 30 days or you’re dissatisfied with the final resolution, file a complaint against the bank to the Banking Ombudsman of RBI (Reserve Bank of India) with necessary details like SR/ticket number and supporting documents.

Still, have questions? :thinking: Ask by replying to us. :point_down:t5: We will help you.

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