Where can I complain about banking service of Central Bank of India?

Finance
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To file a complaint about banking and financial services of the Central Bank of India, including issues related to digital banking, deposits, payment transactions, retail loans, agriculture/MSME services, government business, public provided funds, bonds and securities, sovereign gold bond, pension schemes, tax payment, NRI banking, cash management, mutual funds, depository Services, insurance, and other products, you can follow these steps and use the provided contact details:

Central Bank Customer Support
Central Bank Customer Support1384Ă—720 128 KB

Central Bank Helplines:

  • Customer Care Number: You can call the toll-free numbers 18003030 / 18002031911 or 02241903900 to talk with customer service representatives of the bank. For ATM-related issues, fax the help desk at 02222630104. For reversal of UPI transaction failure, dial 02261648613.
  • WhatsApp: Message on +916364861866
  • Email: Send your grievances to the grievance redressal team by email at customercare@cboi.in or cbsnethelp@centralbank.co.in (for technical issue with internet banking).

If your card not working for online registration/transaction, call at 02249197320 or email debitcard@centralbank.co.in or cmcards@centralbank.co.in and for issues related to For failed transaction in ATM/POS/Online & Account debited requiring reversal, dial the helpline number 02249197313 or email to smatmreversal@centralbank.co.in.

Steps to file an online complaint:

  • Visit Central Bank’s official website (centralbankofindia.co.in).
  • Navigate to “Customer Care” section from the menu.
  • Click “Net Banking” to login your account or “Grievance Redressal” to open the online complaint form.
  • Fill out the form with required details including customer ID, type of complaint, and description of the issue.
  • Submit the form.

Finally, not down the reference number or ticket ID to track status. If not resolved, visit your nearest local branch office of the bank and submit a written complaint to the Branch Manager.

Escalation to Nodal Officer:

If your banking issue is not resolved satisfactorily by customer service team or branch manager, escalate it to the Zonal or Central Nodal Officer of Central Bank of India. You can download the list of Nodal Officers from the bank’s website, choose the appropriate officer based on your region, and contact them.

Additionally, you may write a complaint letter to central nodal officers (Assistant General Manager (AGM) and Chief Manager (CM)) and send it by post or email at head office:

  • Phone Number: 02222623450 (AGM), 02222703216 (CM)
  • Email: cmcppc@centralbank.co.in, agmcppc@centralbank.co.in
  • Address: Central Bank of India, Customer Care Department, Central Bank Building, 2nd floor, M.G. Road, Hutatma Chowk, Fort, Mumbai 400023.

You can also contact the Customer Care Department by calling at 02261648786 or 02222643056 / 02261648708.

:person_tipping_hand:t5: Note: If your banking complaints are not resolved within 30 days or you are not satisfied with final response of the bank, file a complaint to the Banking Ombudsman of Reserve Bank of India (RBI) with all support documents and reference number of the unresolved case.

Still, have questions? :thinking: Ask by replying to us. :point_down: We will help you.

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