To file a complaint about the banking and financial services of Kotak Mahindra Bank, including issues related to personal (consumer), commercial, and corporate (business) banking, debit/credit cards, deposits, business/merchant payment gateways, payment transactions, loans, mutual funds, insurance, you can follow these steps and use the provided contact details of Kotak’s customer support:
Kotak Mahindra Bank Helplines:
- Customer Care Number: Call on the toll-free number 18602662666 or 18602660811 (Kotak 811). For Privy Optima and Insignia accounts, dial 18002666666.
- WhatsApp: Message on +912266006022.
- Email: Send an email to feedback.private@kotak.com / info.private@kotak.com for private banking issues or members of the Kotak Privy League account can email at privileged@kotak.com.
If you are a customer of Business banking services, contact the support team by calling at 18002095600 (Business) or 18002092011 (corporate) and emailing to customerfirst@kotak.com (business account) or corporateservicedesk@kotak.com. For Agri SME Business support, use the contact number 18602665700.
For NRI (Non-Resident Indian) banking issues, contact the Kotak Bank’s support team by calling at the overseas helpline number +912262042001 or sending an email to nriservices@kotak.com.
To report fraud/ unauthorized transactions, instantly call the helpline number 18002090000 or email to itsecurity.bank@kotak.com. If you want to report Credit card and Credit Card mis-sell, dial 18602662666.
Steps to file an online complaint:
- Visit Kotak Mahindra Bank’s official website (kotak.com).
- Navigate to the “Customer Service” or “Help Center” section of the menu.
- Select “Grievance Redressal” to open the online complaint form.
- Choose the type of banking or financial service.
- Select the category of complaint
- Choose “Level 1” and fill out the provided online form with the required details including customer ID, transaction ID (if failed transaction), banking issues, and expected resolution.
- Submit the form.
Finally, note down the reference/ticket ID to track status. You can also use Kotak Mahindra Bank’s mobile app to access online services and customer support.
Escalation to Nodal Officer:
If your issue is not resolved within 7 days or you are dissatisfied with the resolution, escalate the grievance to the appointed Nodal Officer of the Bank. Provide necessary details and send the filled-out form via email (submit an online complaint form), branch office, or post at:
- Phone No: +912262042110
- Address: Attn: Nodal Officer, Kotak Mahindra Bank, Kotak Infiniti, 4th Floor, Zone 4, Bldg No.21, Infinity Park, Off Western Express Highway, General AK Vaidya Marg, Malad ( E), Mumbai – 400097.
Escalate to Principal Nodal Officer:
If the Nodal Officer’s resolution is unsatisfactory or if the complaint is not resolved within 2 to 5 working days, escalate the matter to the Principal Nodal Officer. Include all pertinent information (along with reference/ticket ID of previous complaint) in your application form and submit the provided online grievance form or send it here:
- Phone Number: +912262042120
- Address: Attn: Principal Nodal Officer, Kotak Mahindra Bank, Kotak Infiniti, 4th floor, Zone 1, Bldg No. 21, Infinity Park, General AK Vaidya Marg, Malad (E), Mumbai – 400097.
If the banking complaint remains unresolved after 30 days or you are not satisfied with the final resolution of the bank, file a complaint with the RBI Banking Ombudsman with appropriate details of the disputed matter.
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