To file complaints about brokerage, stock market, and investment services of Kotak Securities including issues related to stock trading (account opening, charges, transactions, or technical problems), mutual funds, commodities/currencies, ETFs, wealth management, and insurance/loan products, you can follow these steps and use the provided contact details:
Kotak Securities Customer Support:
- Customer Care Number: Call the toll-free helpline number 18002099393 or 18002099191 to raise your complaints with the representative.
- WhatsApp: Message on +917738988888
- Email: Send your complaint by emailing at ks.escalation@kotak.com or service.securities@kotak.com.
To report a cybersecurity threat, call at the helpline number 18002099595 or email the Cyber Security Department at ks.ccd@kotak.com.
Steps to file an online complaint:
- Visit the Kotak Securities website (kotaksecurities.com) or use the Kotak Neo app.
- Navigate to the “Contact Us” page from the menu.
- Click the “Support” option to open the online complaint form or “Live Chat” to start the conversation with an agent.
- Fill out the form with required details including client ID (if required), type of complaint, and supporting evidence.
- Submit the form.
Finally, note down the reference number to track the status.
Escalation to Head of Customer Care:
If your complaint is unresolved within the standard resolution period (3 to 7 days), escalate it to the Head of Customer Care of Kotak Securities with the ticket number and supporting evidence. You can contact the CC Head by calling at +912242858208 or emailing to ks.servicehead@kotak.com.
Escalation to Compliance Officer:
If your escalated complaints are not resolved by CC Head, escalate them to the Compliance Officer by writing a complaint letter with reference number of the disputed case. Send this grievance letter to:
- Phone Number: +912242858484
- Email: ks.compliance@kotak.com
- Address: Compliance Officer – Kotak Securities Limited, Kotak Towers, 8th Floor, Building No.21, Infinity Park, Off Western Express Highway, Malad (East), Mumbai, Maharashtra – 400097.
Further, you can escalate the grievance to the Chief Executive Officer (CEO) by emailing to ceo.ks@kotak.com.
Approach Regulatory Authorities:
If your complaint remains unresolved after 30 days, file a complaint with the respective securities exchange or repositories (e.g. NSE, BSE, MCX, CDSL, or NSDL).
Note: Further, you may lodge an online complaint against Kotak Securities to the Grievance Redressal Cell of the Securities and Exchange Board of India (SEBI).
You may initiate the arbitration through the Smart Online Disputes Resolution (ODR) platform at smartodr.in for disputes regarding investment with investors and companies.
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