If you have a complaint related to securities, stock markets, listed companies, or investment services (mutual funds, bonds, brokers, exchange (NSE/BSE), or other fund managers), you can approach the Securities and Exchange Board of India (SEBI), a regulatory body of the stock market and securities in India, to make your stock market & exchange complaints through SCORES:
File a Complaint Online
You can file a complaint through SEBI’s online platform, SCORES:
- Register/Login: Visit the SCORES website (https://scores.sebi.gov.in/) and register for an account or log in if you already have one.
- Complaint Registration: In the “Investor Corner,” select “Complaint Registration.”
- Complaint Details:
- Fill in your personal information (mandatory fields marked with a red asterisk).
- Select the appropriate complaint category (e.g., Demat account, mutual funds, brokerage).
- Provide a detailed description of your complaint, including relevant dates, transaction details, and any supporting documents.
- If you’ve already approached the company involved, provide details of their response.
- Submit: Review your information and click “Submit.” Note down the reference number for future tracking.
Tracking Your Complaint
You can track the status of your complaint on SCORES using your reference number. If your complaint is not resolved within a reasonable time frame, you can send a reminder through the platform.
SEBI Helplines
If you need assistance or have questions before filing a complaint, you can contact SEBI through the following helpline numbers:
- Toll-Free Investor Helplines: 18002667575 or 1800227575 (9 am to 6 pm, excluding public holidays)
- Company Information Updates: For updates or corrections to company details on SCORES, email scores@sebi.gov.in.
- General Queries: For general queries or suggestions, email asksebi@sebi.gov.in.
Note: For complaints against Sahara India Real Estate Corporation Ltd. and Sahara Housing Investment Corporation Ltd., email secell@sebi.gov.in.
Additionally, you can also use the Smart ODR (Online Dispute Resolution) platform for mediation and arbitration with the company or investment firms to resolve investment disputes internally.
Approaching Higher Authorities
If you are not satisfied with SEBI’s resolution, you can appeal to the Securities Appellate Tribunal (SAT) in Mumbai.
For complaints related to finance, banking, NBFC services, and primary dealers, you can approach the Reserve Bank of India (RBI) Ombudsman.
- Visit the official website of SEBI for additional information, filings, reports, and statistics.
- Download the SCORES mobile app (available for Android and iOS) for easy access to complaint filing and tracking.
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