If you have a complaint about brokerage, financial, and stock market services of ICICI Securities including issues related to ICICIdirect trading and investing platform, stock trading (account opening, charges, and other transactions), bonds/securities, mutual funds, wealth management, and other investment services, follow these steps and use the provided contact details:
ICICI Securities Customer Support:
- Customer Care Number: Call at ICICIdirect’s toll-free helpline number 18601231122 or +912233551122 for general complaints.
- WhatsApp: Message on +919833330151
- Email: Send your concerns by email at helpdesk@icicidirect.com.
NRI customers can raise their concerns by emailing nri@icicidirect.com or calling at +912239140422. To report bugs, vulnerabilities, and cyber security threats, you may dial +912240701841 or email the Chief Information Security Officer at ciso@icicisecurities.com
Steps to file an online complaint:
- Visit the ICICIdirect website (icicidirect.com).
- Navigate to the ‘Customer Service’ page from the menu.
- Click “Chat Now” to start a chat or log in to your account to open the online complaint form.
- Fill out the complaint form with the necessary details such as your client ID (if required), issue description, and supporting evidence.
- Upload supporting documents or photos, if any.
- Submit the form.
Finally, note the ticket number to track the status of your complaint.
Escalation to Head of Customer Care & Experience:
If your complaints are not resolved within 3-7 days by the customer service team, escalate it to the Head of Customer Care & Experience (CCE) of ICICI Securities with the ticket number of the previous complaint. To contact the CCE Head, call at the contact number +912240701000 or email headservicequality@icicidirect.com.
Further, you may escalate the grievance by sending an email to coo@icicidirect.com.
Escalate to Compliance Officer:
If your escalated complaints are not resolved to your satisfaction, escalate them to the appointed Compliance Officer for ICICI Direct at ICIC Securities Ltd. You can send a written complaint letter with the reference number and expected resolution to:
- Phone Number: +912271840252
- Email: complianceofficer@icicisecurities.com
- Address: Compliance Officer for ICICI Direct – ICICI Securities Limited, Shree Sawan Knowledge Park, Plot No. D-507, TTC Industrial Area, MIDC Turbhe, Navi Mumbai – 400705.
Further, you may escalate the grievance to the Chief Executive Officer (CEO) by emailing at isecceo@icicisecurities.com.
Regulatory Authorities:
If your lodged complaints are still unresolved, file a complaint with the respective securities exchange or repositories (e.g. NSE, BSE, MCX, CDSL, or NSDL).
Further, you may lodge an online complaint against ICICI Securities to the Grievance Redressal Cell of the Securities and Exchange Board of India (SEBI).
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