To file a complaint about the stock market, brokerage, and financial services of Groww including issues related to stock market/securities/bonds investments and intraday tradings, mutual funds, credit (personal loans), insurance, and asset management, you can use the following steps and the provided contact details:
Groww Customer Support:
- Customer Care Number: Call at the helpline number +911161195318 or +919731448964 (for credit/loan) to raise your concerns with a representative.
- Email: Send an email to support@groww.in. For credit/loan support, email at creditsupport@groww.in or creditescalations@groww.in.
To report a cyberattack, instantly call at the helpline number +918068249147 or email at cyberhelpline@groww.in.
Steps to file an online complaint:
- Visit the Groww’s official website (groww.in).
- Navigate to “Help & Support” page.
- Select the category of issue.
- Login to your account (if have one) to open the online complaint form.
- Fill out the form with required details including your client ID, type of issue, and supporting evidence.
- Upload supporting documents, photos, or screenshots.
- Submit the form.
Finally, note down the reference number to track the status.
Escalation to Head of Customer Service:
If your issue is not resolved, escalate it to the Head of Customer Service for Stocks, Trading, and Investments by calling at +918046161210 or emailing headcustomerservice@groww.in.
For unresolved issues related to loans & credit, call the appointed Nodal Officer at +918068249213 or email gcsgrievances@groww.in.
Escalate to Compliance Officer:
Further, you can escalate the grievance to the Compliance Officer of Groww with all supporting evidence and the reference number of the unresolved complaint. You can send a written complaint letter at:
- Phone Number: +918061933732
- Email: grievances@groww.in
- Address: Compliance Officer for Groww, Billionbrains Garage Ventures Pvt. Ltd. – R. No.11, 2nd floor, 80 FT Road, 4th Block, S.T Bed, Koramangala, Bengaluru – 560034, Karnataka.
You may also escalate the case to the Director by emailing to escalation@groww.in.
For unresolved complaints about credits, loans, and other financial services, escalate the case to the Principal Nodal Officer for Credits & Loans by emailing at gcsnodalofficer@groww.in or calling +917961734276.
Approach the Regulatory Authority:
If your grievances are not resolved by Groww (brokerage services), file a complaint with the respective securities exchange or repositories (e.g. NSE, BSE, MCX, CDSL, or NSDL). Further, you may lodge an online complaint against Groww to the Grievance Redressal Cell of the Securities and Exchange Board of India (SEBI).
For disputes related to loans and financial services, you may approach the Banking Ombudsman of the Reserve Bank of India (RBI).
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