To file a complaint about the stock market, brokerage, and investment service of Upstox including issues related to stocks & trading (transactions, charges, and account opening), Demat accounts, investment products (mutual funds, ETFs, bonds/securities, etc.), and other investment services, you can follow these steps and use the provided contact details:
Upstox Customer Support:
- Helpline Number: Call Upstox’s customer care number +912241792999 / +912269042299 or +912271309999 (charges may apply) to raise your complaints with a representative.
- Email: Send an email with your concerns at support@upstox.com or new.account@upstox.com (for a new account).
For call and trade services, you may call at +912261309998 / +912271309998.
Steps to file an online complaint:
- Visit the Upstox website (upstox.com) or use the official Upstox app.
- Navigate to the ‘Help Center’ section or click “Chat with us” to start a live chat.
- Click “Raise a ticket” to open the online complaint form.
- Select the type of issue you are facing (e.g., trading, account blockage, fraudulent transactions).
- Fill out the form with required details including client ID and other supporting evidence.
- Submit the form.
Finally, note down the reference number to track the status.
Escalation to Head of Customer Service:
If your issue is unresolved within 3 to 7 days, escalate it to the Head of Customer Care of Upstox with the ticket number from your initial complaint. To raise your concerns, call the CS Head at +912241792936 or email complaints@upstox.com.
For complaints related to the commodity exchange, email complaints.mcx@upstox.com.
Escalate to Compliance Officer:
If your escalated complaints are not resolved by the CS Head, escalate them to the appointed Compliance Officer with the ticket number. You can send a written complaint letter to:
- Phone Number: +912271146955, +912241792955
- Email: compliance@upstox.com
- Address: Compliance Officer, Upstox – RKSV Securities India Private Limited, 30th Floor, SunshineTower, Senapati Bapat Marg, Dadar(W), Mumbai – 400013.
Further, you may email your concerns to the Chief Executive Officer (CEO) at ceodesk@upstox.com.
Approaching Regulatory Authorities:
If your lodged complaints are unresolved within 30 days, file a complaint with the respective securities exchange or repositories (e.g. NSE, BSE, MCX, CDSL, or NSDL).
Further, you may lodge an online complaint against Upstox to the Grievance Redressal Cell of the Securities and Exchange Board of India (SEBI).
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