To file a complaint about the stock market and brokerage services of Paytm Money including issues related to stock trading, Demat accounts, mutual funds, wealth and investment advisory, exchange-traded funds (ETFs), National Pension System (NPS), and other investment services, you can use following steps and the provided contact details:
Paytm Money Customer Support:
- Customer Care Number: Call at the helpline number +917612796277 to talk with Paytm’s representative.
- Email: Send your concerns by email to feedback@paytmmoney.com or exg.support@paytmmoney.com.
To report cybersecurity threats or attacks, email your concerns to cyber.reporting@paytmmoney.com with a screenshot (if any). To complain about the KYC delay (more than 24 hours) for opening an account, email priority.kyc@paytmmoney.com.
Steps to file an online complaint:
- Visit the Paytm Money website (paytmmoney.com).
- Navigate to the “Contact Us” page or open the “Customer Support” section in the mobile app.
- Login to your account to open the online complaint form.
- Fill out the form with required details including client ID, type of issue, and supporting evidence.
- Submit the form.
Finally, note down the reference number to track the status.
Escalate to Customer Care Head:
If your complaints are not resolved within 3-7 days, escalate to the Customer Care Head of Paytm Money using the ticket number from your initial complaint. You can contact the CC Head by calling at +917612796285 or emailing exg.support@paytmmoney.com.
Escalate to Compliance Officer:
If your escalated complaints are still unresolved, escalate the grievance to the Compliance Officer by sending a written complaint letter with the ticket number of the unresolved complaint to:
- Phone Number: +917612796281
- Email: xg.complianceofficer@paytmmoney.com
- Address: Compliance Officer – Paytm Money Limited, The Hub, 8/2, Sarjapur Main Road, Ambulipura Village, Varthur Hobli, Bengaluru – 560103.
Further, you can escalate the unresolved disputed matter to the Chief Executive Officer (CEO) by sending an email to info@paytmmoney.com or ceo.grievanes@paytmmoney.com.
Approach Regulatory Authorities:
If your lodged complaints are not resolved by Paytm Money within 30 days, file a complaint with the respective securities exchange or repositories (e.g. NSE, BSE, MCX, CDSL, or NSDL).
Note: Further, you may lodge an online complaint against Paytm Money to the Grievance Redressal Cell of the Securities and Exchange Board of India (SEBI).
You may initiate the arbitration through the Smart Online Disputes Resolution (ODR) platform at smartodr.in for disputes regarding investment with investors and companies.
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