How can you file complaints about National Stock Exchange (NSE)?

If you have any grievances related to the National Stock Exchange (NSE), you can file a complaint by following these steps and using the provided contact details.

Your issues may include:

  • Non-receipt of funds or securities from brokers after trading.
  • Unauthorized trading or excessive brokerage charged by trading members.
  • Non-receipt of corporate benefits such as dividends or interest.
  • Failure to deliver securities or funds held as margins by a broker.
  • Complaints related to public issues such as delays in refunds, allotments, or securities purchased through rights issues.

NSE Helplines:

  • Helpline Number: Call the NSE’s toll-free helpline number 18002660050 or +912268645400/ +912250998100 to raise your general complaints.
  • Email: For the issues regarding investor’s services, email ignse@nse.co.in.

For other complaints or exchange support, email your concerns here:

NSE SERVICES EMAIL
Trade Support msm@nse.co.in
NSE Clearing support@nsccl.co.in
Member Compliance memcompliance_support@nse.co.in
Listing Compliance compliancecustomersupport@nse.co.in (Listing Compliance), listingcustomersupport@nse.co.in (Listing Approvals)

Steps to file an online complaint:

Finally, note down the reference/ticket number to track the status of your complaint. If not resolved, you can contact the regional offices of the NSE.

Regional Offices:

Branch Office Phone Number Fax Number Address
MUMBAI 02225045300 / 02261928200 02225045299 National Stock Exchange of India Ltd., 6th floor, Kohinoor City, Tower – 1, Commercial – II, Kirol Road, Off. L. B. S. Marg, Kurla (W), Mumbai – 400070
AHMEDABAD 07949008610 / 49008611 07949008660 National Stock Exchange of India Ltd., Office No. 304/305 GCP Business Centre Opposite Memnagar Fire Station Navrangpura, Ahmedabad - 380009
CHENNAI 04466309900 04466309926 National Stock Exchange of India Ltd., Old No. 7, New No. 2, Nawab Garden, Murugappa Road, Kotturpuram, Chennai - 600085
DELHI 01123741741 / 49393000 01123459291 National Stock Exchange of India Ltd., 4th Floor, Jeevan Vihar Building, Parliament Street, New Delhi-110001
HYDERABAD 04049540029 / 49512379 National Stock Exchange of India Ltd 5th Floor, Awfis Space Solutions, Prestige Phoenix, 1405, Uma Nagar, Beside Metro Rail Station, Begumpet, Hyderabad, Telangana – 500016
KOLKATA 03340400400 03340400440 National Stock Exchange of India Ltd., 1st Floor, Park View Apartments, 99, Rash Behari Avenue, Kolkata - 700 029

Further, you can approach the Corporate Office of NSE.

Escalation & Arbitration

If you’re unsatisfied with the resolution provided by NSE, you can escalate your case to higher authorities:

  • Online Dispute Resolution (ODR): NSE and other stock exchanges provide an arbitration mechanism via the SMART ODR Portal, where disputes can be arbitrated between you, the investor, and the market participant.
  • Arbitration Appeal: If arbitration is unsatisfactory, you can file an appellate arbitration. This involves submitting a claim following the dispute resolution and arbitration process.

To know more about arbitration, visit the “Arbitration/Appellate” section of the NSE’s website.

Appeal to SEBI

If your complaint is not resolved at the exchange level, you can approach the Securities and Exchange Board of India (SEBI).

You can file a complaint on “SEBI’s online SCORES portal” with all supporting evidence and reference numbers of the previously lodged complaints.

SEBI will address your grievances related to stock exchanges, brokers, and other capital market participants.

If still need help, you can reply to us. :point_down:t5:

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