If you have any grievances related to the National Stock Exchange (NSE), you can file a complaint by following these steps and using the provided contact details.
Your issues may include:
- Non-receipt of funds or securities from brokers after trading.
- Unauthorized trading or excessive brokerage charged by trading members.
- Non-receipt of corporate benefits such as dividends or interest.
- Failure to deliver securities or funds held as margins by a broker.
- Complaints related to public issues such as delays in refunds, allotments, or securities purchased through rights issues.
NSE Helplines:
- Helpline Number: Call the NSE’s toll-free helpline number 18002660050 or +912268645400/ +912250998100 to raise your general complaints.
- Email: For the issues regarding investor’s services, email ignse@nse.co.in.
For other complaints or exchange support, email your concerns here:
| NSE SERVICES | |
|---|---|
| Trade Support | msm@nse.co.in |
| NSE Clearing | support@nsccl.co.in |
| Member Compliance | memcompliance_support@nse.co.in |
| Listing Compliance | compliancecustomersupport@nse.co.in (Listing Compliance), listingcustomersupport@nse.co.in (Listing Approvals) |
Steps to file an online complaint:
- Visit the NSE’s official website (nseindia.com).
- Navigate to the menu and choose the “Complaints” option.
- From the “Complaint Filing” section, click “How to Lodge a complaint online and Track your complaint” option.
- Click " Reach Us - NSE India" to open the online complaint form.
- To submit your feedback about NSE services, click “Write to us” from the Contact Us section.
- Within the complaint form, provide all the required details including issues related to trading, brokerage services, technical glitches, etc.
- Submit the form.
Finally, note down the reference/ticket number to track the status of your complaint. If not resolved, you can contact the regional offices of the NSE.
Regional Offices:
| Branch Office | Phone Number | Fax Number | Address |
|---|---|---|---|
| MUMBAI | 02225045300 / 02261928200 | 02225045299 | National Stock Exchange of India Ltd., 6th floor, Kohinoor City, Tower – 1, Commercial – II, Kirol Road, Off. L. B. S. Marg, Kurla (W), Mumbai – 400070 |
| AHMEDABAD | 07949008610 / 49008611 | 07949008660 | National Stock Exchange of India Ltd., Office No. 304/305 GCP Business Centre Opposite Memnagar Fire Station Navrangpura, Ahmedabad - 380009 |
| CHENNAI | 04466309900 | 04466309926 | National Stock Exchange of India Ltd., Old No. 7, New No. 2, Nawab Garden, Murugappa Road, Kotturpuram, Chennai - 600085 |
| DELHI | 01123741741 / 49393000 | 01123459291 | National Stock Exchange of India Ltd., 4th Floor, Jeevan Vihar Building, Parliament Street, New Delhi-110001 |
| HYDERABAD | 04049540029 / 49512379 | National Stock Exchange of India Ltd 5th Floor, Awfis Space Solutions, Prestige Phoenix, 1405, Uma Nagar, Beside Metro Rail Station, Begumpet, Hyderabad, Telangana – 500016 | |
| KOLKATA | 03340400400 | 03340400440 | National Stock Exchange of India Ltd., 1st Floor, Park View Apartments, 99, Rash Behari Avenue, Kolkata - 700 029 |
Further, you can approach the Corporate Office of NSE.
Escalation & Arbitration
If you’re unsatisfied with the resolution provided by NSE, you can escalate your case to higher authorities:
- Online Dispute Resolution (ODR): NSE and other stock exchanges provide an arbitration mechanism via the SMART ODR Portal, where disputes can be arbitrated between you, the investor, and the market participant.
- Arbitration Appeal: If arbitration is unsatisfactory, you can file an appellate arbitration. This involves submitting a claim following the dispute resolution and arbitration process.
To know more about arbitration, visit the “Arbitration/Appellate” section of the NSE’s website.
Appeal to SEBI
If your complaint is not resolved at the exchange level, you can approach the Securities and Exchange Board of India (SEBI).
You can file a complaint on “SEBI’s online SCORES portal” with all supporting evidence and reference numbers of the previously lodged complaints.
SEBI will address your grievances related to stock exchanges, brokers, and other capital market participants.
If still need help, you can reply to us. 