If you have a grievance regarding the Bombay Stock Exchange (BSE), you can file a complaint with BSE by following these steps and using the provided contact details depending on whether it concerns a trading member or a listed company.
BSE Helplines
- Helpline Number: For trading products & portals, you can call on the BSE’s helpline number 02245720400/02245720600 or 02269158500.
- Email: For trading and technical issues, email to BSE team at bsehelp@bseindia.com.
For the problems and queries related to investors, use these contact details:
| Queries | Contact No. | |
|---|---|---|
| Complaints against Companies | 02222725817, 02222728345 | is@bseindia.com |
| Complaints Against Member Brokers | 02222728569, 02222728517 | ISC.Mumbai@bseindia.com |
| Arbitration | 02222725765 | ISC.Mumbai@bseindia.com |
| Defaulter Member | 02222728918, 02222728513 | claims.defaulter@bseindia.com |
If still not resolved, you can contact the BSE’s senior officials at the respective investor’s service centres. To raise your complaints about other products and services, visit the BSE’s contact page (bseindia.com) and select the category to know the contact details of the designated officials.
Steps to file an online complaint:
- Visit the BSE’s official website (bseindia.com).
- Navigate to the menu and click the" e-Complaint Registration" option
- Click the provided option to open the online complaint form.
- Register your complaint by filling in the necessary details, including your PAN, email, and mobile number.
- Submit supporting documents if required.
Finally, you will receive a complaint reference number to track your case. You can also file your complaint via SEBI’s SCORES Portal, a centralized grievance redressal system.
To register your complaint against companies, you can send your complaint to BSE’s Investor Services Centre at:
- Phone Number: 02222728016 or 02222728282
- Email: is@bseindia.com
- Address: SE Investor Service Centre, Cama Building, 1st Floor, Dalal Street, Fort, Mumbai – 400001.
Escalation and Arbitration
If your issues regarding trading members are not resolved through the initial complaint, escalate it to the Investor Grievance Redressal Committee (IGRC). This committee mediates disputes between investors and trading members. If an amicable solution is not reached, the IGRC is empowered to decide on claims of up to ₹25 lakh.
Arbitration:
For claims above ₹25 lakh or if the IGRC decision is challenged, the matter can be escalated to arbitration. Investors can apply for arbitration through the ODR Portal (smartodr.in). The arbitrator’s decision will be binding on both parties.
Approach to SEBI
If your complaint is not resolved by BSE, you can approach the Securities and Exchange Board of India (SEBI).
You can file a complaint on “SEBI’s online SCORES portal” with all supporting evidence and reference numbers of the previously lodged complaints with BSE and other parties.
SEBI will address your grievances related to stock exchanges, brokers, and other capital market participants.
If still need help, you can reply to us. 