To file a complaint about brokerage, stock market, and investment services of HDFC Securities including issues related to equity & derivatives trading, Mutual funds, Depository services (Demat), digital investments, wealth management, loans & credit services, and other financial services, you can follow these steps and use the provided contact details:
HDFC Securities Customer Support:
- Customer Care Number: Call the helpline number +912239019400 or +912264804444 to raise your general complaints.
- Email: Send an email to customercare@hdfcsec.com.
If you have issues regarding NRI services, email to nrihelp@hdfcsec.com or call at +912267088166. To report a cybersecurity threat or bug, dial the helpline number +912230820375 or email the Cyber Security Helpdesk at cyber.helpdesk@hdfcsec.com.
For call and trade services, you can dial +912233553366 / +912249360600 to contact the Centralized Dealing Desk.
Steps to file an online complaint:
- Visit the HDFC Securities website (hdfcsec.com).
- Navigate to the “Customer Care” page from the menu.
- Click the chat icon to start a chat conversation or login to your account to open the online complaint form for support.
- Fill out the form with required details including client ID (if required), type of complaint, and description of the issue with supporting evidence.
- Upload supporting documents or photos, if any.
- Submit the form.
Finally, note down the reference/ticket number to track the status of the complaint. You can also use the Invest Right app to raise your concerns with the support team.
Escalation to Head of Customer Care:
If your complaint is not resolved within 3-7 days, escalate it to the Head of Customer Care of HDFC Securities with the ticket number of the lodged complaint. You can call the CC Head at +912261273909 or email at services@hdfcsec.com.
Escalate to Compliance Officer:
If your escalated complaint is not resolved by the CC Head within a specified resolution period, escalate the grievance to the Compliance Officer by sending a written complaint letter with the reference number at:
- Phone Number: +912230453600
- Email: complianceofficer@hdfcsec.com
- Address: Compliance Officer – HDFC Securities Limited, iThink Techno Campus, Building – B, ‘Alpha’, 8th Floor, Opp. Crompton Greaves, Near Kanjurmarg Station, Kanjurmarg (E), Mumbai – 400042.
Approach Regulatory Authorities:
If your lodged complaints are not resolved within 30 days to your satisfaction, file a complaint with the respective securities exchange or repositories (e.g. NSE, BSE, MCX, CDSL, or NSDL).
Note: Further, you may lodge an online complaint against HDFC Securities to the Grievance Redressal Cell of the Securities and Exchange Board of India (SEBI).
You may initiate the arbitration through the Smart Online Disputes Resolution (ODR) platform at smartodr.in for disputes regarding investment with investors and companies.
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