To file a complaint about the stock market and brokerage service of SBI Securities including issues related to stock trading (DP account, transactions, charges, and technical problems), futures and options, mutual funds, FX (foreign exchange margin trading), domestic and foreign bonds/stocks, and other investment services, you can follow these steps and use the provided contact details:
SBI Securities Customer Support:
- Customer Care Number: Call the helpline number +912268545555 or +912243487009 (Active Trader Desk) to talk with a representative for general complaints.
- Email: Send your concerns by email at helpdesk@sbicapsec.com or dp.grievance@sbicapsec.com (for DP or Demat account).
To raise your concerns related to NRI services, call at +912243487033. For complaints related to the National Pension Scheme (NPS), email to npsgrievance@sbicapsec.com.
Steps to file an online complaint:
- Visit the SBI Securities website (sbisecurities.in).
- Navigate to the “Support” page from the menu.
- Click “Chat with us” to start a conversation with an agent or log in to your account to open the online complaint form.
- Fill out the form with required details including client ID, type of issue, and supporting evidence.
- Submit the form.
Finally, note down the reference number to track the status.
Escalation to Head of Client Servicing:
If your complaints are not resolved within two working days, escalate it to the Head of Client Servicing of SBI Securities with the ticket number of the unresolved complaint. You can contact the officer by calling at +912269316508 or emailing complaints@sbicapsec.com.
Escalate to Compliance Officer:
If your escalated complaints are not resolved, escalate the grievance to the Compliance Officer by sending a written complaint letter with the reference number and supporting evidence. The contact details of the officer is:
- Phone Number: +912269316510
- Email: compliance@sbicapsec.com
- Address: Compliance Officer – SBICAP Securities Limited, Marathon Futurex, Unit No. 1201, B-Wing/Block, 12th Floor, N M Joshi Marg, Mafatlal Mill Compound, Lower Parel East, Mumbai – 400013.
Further, escalate your unresolved grievance to the Chief Business Officer by email at CBO@sbicapsec.com and the Managing Director (MD) and CEO of SBICAP Securities by emailing escalations@sbicapsec.com.
Approach Regulatory Authorities:
If your lodged complaints are not resolved within 30 days, file a complaint with the respective securities exchange or repositories (e.g. NSE, BSE, MCX, CDSL, or NSDL).
Note: Further, you may lodge an online complaint against SBI Securities to the Grievance Redressal Cell of the Securities and Exchange Board of India (SEBI).
You may initiate the arbitration through the Smart Online Disputes Resolution (ODR) platform at smartodr.in for disputes regarding investment with investors and companies.
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