To file a complaint about insurance services of SBI Life Insurance including issues related to insurance reimbursement, claim settlement, delay in payment/refund, unethical (corrupt) practices, and other insurance products, you can follow these steps and use the provided contact details:
SBI Life Insurance Customer Support:
- Customer Care Number: Call the toll-free helpline number 18002679090 to raise your insurance complaints with a representative.
- Email: Send your concerns by email at info@sbilife.co.in.
For issues related to insurance claims, email claims@sbilife.co.in (for death claims) or maturity@sbilife.co.in (for living benefits).
Steps to file an online complaint:
- Visit the SBI Life Insurance website (sbilife.co.in).
- Navigate to the “Contact Us” page from the menu.
- Click “Raise a complaint” to open the online complaint form.
- Fill out the complaint form with details about the issue, policy ID, and supporting evidence.
- Upload supporting documents or photos, if any.
- Submit the form.
Finally, note the Service Request (SR) number for tracking.
Escalation to CorporareOffice:
If your complaints are not resolved, escalate the grievance to the Regional Director. Further, escalate the disputed matter to the Head (CRM) of the Corporate Office if not resolved within 2 weeks. With SR/ticket number, send a written complaint letter to:
- Phone Number: +912266456785
- Email: hcr@sbilife.co.in / coosoffice@sbilife.co.in
- Address: Customer Relation Manager (CRM), SBI Life Insurance Company Limited, Central Processing Center, 7th Level (D Wing) & 8th Level, Seawoods Grand Central, Tower 2, Plot No R-1, Sector – 40, Seawoods, Nerul Node, Navi Mumbai – 400706.
Approach the Insurance Ombudsman
If your lodged complaints are not resolved within 30 days by SBI Life Insurance, you can file an online complaint to the Insurance Ombudsman or get help from Bima Bharosa portal of Insurance Regulatory Development Authority (IRDA).
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