To file a complaint about insurance services of ICICI Prudential Life Insurance including issues related to insurance plans (Term, Saving, Unit-linked insurance plans (ULIPs), and Retirement/Child plans), delayed settlement of insurance policy claims, premium/payment charges, and other insurance disputes, you can use the following steps and the provided contact details:
ICICI Prudential Life Insurance Customer Support:
- Customer Care Number: Call the toll-free helpline number 18602667766 or +918069385555 (NRI) to raise general complaints.
- WhatsApp: Message on +919920667766.
- Email: Send your concerns by email at lifeline@iciciprulife.com or claimsupport@iciciprulife.com (for claim support).
For help buying an insurance policy, call 18002679777 / 18602679997 or email buyonline@iciciprulife.com. If you have issues regarding group or annuity corporate insurance plans, call 18602661999 or email myannuity@iciciprulife.com.
Steps to file an online complaint:
- Visit the ICICI Prudential Life Insurance website (iciciprulife.com).
- Navigate to the “Contact Us” page from the menu.
- Click “Grievance Redressal” to open the online complaint form.
- Fill out the form with required details including policy number, type of issue, and supporting evidence.
- Upload the supporting documents or photos, if any.
- Submit the form.
Finally, note down the reference number to track the status.
Escalation to Grievance Redressal Officer (GRO):
If the initial complaint is unresolved, escalate it to the Grievance Redressal Officer at the regional branches or corporate offices. You can send the written complaint with the reference number at head office:
- Email: gro@iciciprulife.com
- Address: ICICI Prudential Life Insurance Co. Ltd., Unit No. 1A & 2A, Raheja Tipco Plaza, Rani Sati Marg, Malad (East), Mumbai – 400097.
Further, you can escalate the unresolved grievance by submitting an online complaint form to the Grievance Redressal Committee (GRC) of ICICI Prudential Life Insurance.
Approach the Insurance Ombudsman:
If the complaint remains unresolved for over 30 days or if you are dissatisfied with the resolution of the ICICI Prudential Life Insurance, you can file an online complaint to the Insurance Ombudsman or get help from Bima Bharosa portal of Insurance Regulatory Development Authority (IRDA).
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