To file a complaint about health insurance services of Aditya Birla Health Insurance including issues related to insurance plans, reimbursement and claims, delayed payment, rejection of claim amount, premium/payment charges, and other insurance disputes, you can follow these steps and use the provided contact details:
Aditya Birla Health Insurance Customer Support:
- Customer Care Number: Call the toll-free helpline number 18002707000 or +912268847007 to raise your health insurance complaints.
- WhatsApp: Message on +918828800035.
- Email: Send your concerns by email at care.healthinsurance@adityabirlacapital.com or seniorcitizen.healthinsurance@adityabirlacapital.com (for senior citizen).
To Make a cashless/reimbursement claim, visit the claim request page of their portal.
Steps to file an online complaint:
- Visit the Aditya Birla Health Insurance website (adityabirlacapital.com).
- Navigate to the “Support” page from the menu.
- Click “Register Grievances” from the grievance section. Alternatively, use the mobile app to lodge your complaint.
- Click “Raise a request” to open the online complaint form.
- Fill out the online complaint form with all necessary details including your policy number, contact information, and a detailed description of your issue.
- Submit the form.
Finally, note down the reference number to track the status.
Escalation to Grievance Redressal Officer:
If your complaint is not resolved at the initial level by the customer service team, escalate it to the Head of Customer Care of Aditya Birla Health Insurance by writing a complaint letter including the reference number/case ID of the initial complaint. You can submit an online complaint form or send this grievance letter to head office at:
- Email: carehead.healthinsurance@adityabirlacapital.com
- Address: Head of Customer Care, Aditya Birla Health Insurance Co. Limited, 7th floor, Modi Business Centre, Kasarvadavali, Mumbai, Thane West 400615.
If still unresolved, escalate it to the appointed Grievance Redressal Officer (GRO) by sending an email to gro.healthinsurance@adityabirlacapital.com with your case ID.
Approaching the Insurance Ombudsman:
If your complaint is not resolved within 30 days or you are dissatisfied with the final response of Aditya Birla Health Insurance, file an online complaint to the Insurance Ombudsman or get help from Bima Bharosa portal of Insurance Regulatory Development Authority (IRDA).
Still, have questions? 
Ask by replying to us. 
We will help you.