To file a complaint about insurance services of Bajaj Allianz General Insurance (BAGIC) including issues related to general insurance plans (Health, Vehicle, Travel, Home, Commercial, and other insurance), reimbursement, delayed/rejected claims, premium/payment charges issues, group insurance policies, and other insurance disputes, you can follow these steps and use the provided contact details:
Bajaj Allianz General Insurance Customer Support:
- Customer Care Number: Call Bajaj Allianz’s toll-free helpline number 18002095858; or +912030305858 to raise your general complaints. Agents can raise their concerns by calling at 18002097073.
- WhatsApp: Message on +917507245858.
- Email: Send your complaint by email at bagichelp@bajajallianz.co.in.
For help regarding Roadside Assistance, call at 18001035858. You can also complain about mis-spelling or harassment by a salesperson or agent using the customer service number 18002090144 or email websales@bajajallianz.co.in.
Steps to file an online complaint:
- Visit the Bajaj Allianz General Insurance website (bajajallianz.com).
- Navigate to the “Customer Service” page.
- Click “Online Grievance” to open the online complaint form.
- Fill out the form by providing your policy number, contact information, and description of your complaint.
- Upload supporting documents or photos, if any.
- Submit the form.
Finally, note down the reference number to track the status of your complaint.
Escalate to Grievance Redressal Officer:
If your issue is not resolved by the customer service team, escalate it to the Grievance Redressal Officer of Bajaj Allianz General Insurance Company Limited at the regional branches or corporate office by writing a complaint letter with reference/ticket number of the unresolved complaint. You can submit an online complaint form or send this letter to the head office:
- Phone Number: +918080945060 (Missed Call); +912066026666 (Corporate)
- Email: ggro@bajajallianz.co.in
- Address: Grievance Redressal Officer, Bajaj Allianz General Insurance Company Limited, Bajaj Allianz House, Airport Road, Yerawada, Pune-411006.
Further, you can escalate the unresolved complaint to the Head of Customer Service by emailing at head.customerservice@bajajallianz.co.in.
Approach the Insurance Ombudsman
If your complaint remains unresolved for more than 30 days or you are dissatisfied with final resolution, file an online complaint to the Insurance Ombudsman or get help from Bima Bharosa portal of Insurance Regulatory Development Authority (IRDA).
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