How can I complain about financial service of Bajaj Finserv (BFS)?

To file a complaint about financial and loan services of Bajaj Finserv (BFS), including issues related to general and life insurance, auto financing, vehicle and health insurance, commercial and consumer loans, saving & investment products like mutual funds and deposits, mortgages (home loans), and security brokerage services, you can follow these steps and use the provided contact details:

Bajaj Finserv Helplines:

  • Customer Care Number: Call at the helpline number +918698010101 to talk with BFS’s customer service executive. For issues related to home loans (loan against property), dial +912245297300.
  • Email: Send an email to wecare@bajajfinserv.in.

For complaints related to RBL Bank SuperCard, call +912271190900 or 18602676789 (DBS Bank Credit Card).

Steps to file an online complaint:

Finally, note down the reference/ticket ID to track status. You can also use the Bajaj Finserv app and chat with executives or access online services.

Escalate to Grievance Officer:

If unsatisfied with the initial response of the customer service, escalate the complaint to the Grievance Officer using the reference number provided during the first contact. Send the written complaint letter by emailing to grievanceredressalteam@bajajfinserv.in or calling at +912071177266.

Not resolved by the Grievance Redressal Team within 3 working days? Forward the email to the Customer Experience Head of the company at customerexperiencehead@bajajfinserv.in with a reference or request number.

Escalation to Principal Nodal Officer:

For unresolved issues, further escalate it to the Principal Nodal Officer by email or letter, detailing your grievance. Send your written complaint letter here:

  • Email: ospno@bajajfinserv.in
  • Address: Principal Nodal Officer, Bajaj Finance Limited, A -wing 2nd Floor, Mantri Business Park, Viman Nagar, Pune, Maharashtra – 411014.

If the complaint remains unresolved by the officials of Bajaj Finserv within 30 working days, file a complaint to the Banking Ombudsman of the RBI with CRN (reference number) or acknowledgement receipt.

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