To file a complaint about life insurance services of Bajaj Allianz Life Insurance including issues related to insurance plans, reimbursement, delay/rejection of claims, premium/payment charges, and other insurance disputes, you can follow these steps and use the provided contact details:
Bajaj Allianz Life Insurance Customer Support:
- Customer Care Number: Call the toll-free helpline number 18002097272 or 18002094040 to raise your general complaints. For NRI services, call at +912035125850.
- WhatsApp: Message on +918806727272.
- Email: Send your complaint by email at customercare@bajajallianz.co.in or websaleslife@bajajallianz.co.in (for sales issues).
For vendor grievances, email balic_outsourcingcommittee@bajajallianz.co.in. To report cyber attacks, you may email the cyber cell at cyber.cell@bajajallianz.co.in.
To report issues related to insurance claims, email claimsscanning@bajajallianz.co.in.
Steps to file an online complaint:
- Visit the Bajaj Allianz Life Insurance website (bajajallianzlife.com).
- Navigate to the “Contact Us” page.
- Login to your account (if already have a customer) or click “Chat Now” to start a conversation with an agent.
- After successfully logging in, open the online complaint form.
- Fill out the form with required details including policy number, type of issue, and supporting evidence.
- Upload supporting documents and photos, if any.
Finally, note down the reference number to track the status.
Escalation to Grievance Redressal Officer (GRO):
If your complaint is not resolved, escalate it to the Grievance Redressal Officer of Bajaj Allianz Life Insurance by writing a complaint letter with the reference number of the previous complaint. You can submit an online complaint form or send this grievance letter to the corporate office at:
- Phone Number: +912066026773
- Email: gro@bajajallianz.co.in
- Address: Grievance Redressal Officer, Bajaj Allianz Life Insurance Company Limited, Bajaj Allianz House, 5th-floor Airport Road Yerawada, Pune – 411006.
Further, you can escalate the grievance to the Customer Service Department at head office.
Approach the Insurance Ombudsman:
If the complaint remains unresolved for over 30 days or you are dissatisfied with the final resolution of the Bajaj Allianz Life Insurance, file an online complaint to the Insurance Ombudsman or get help from Bima Bharosa portal of Insurance Regulatory Development Authority (IRDA).
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