To file a complaint about insurance services of Max Life Insurance including issues related to insurance claim settlement (Life/Term/Health Insurance), reimbursement, premium payments/charges, and other insurance disputes, you can follow these steps and use the provided contact details:
Max Life Insurance Customer Support:
- Customer Care Number: Call the toll-free helpline number 18601205577 to raise your general complaints.
- WhatsApp: Message on +917428396005
- Email: Send your concerns by email at service.helpdesk@maxlifeinsurance.com.
For issues related to NRI customers, call at +911171025900 / +911161329950 or email nri.helpdesk@maxlifeinsurance.com.
To get help regarding claims of your insurance, contact the officials by calling at +917428989574 / +917428989590 or sending an email to claims.support@maxlifeinsurance.com (individuals) or group.claimsupport@maxlifeinsurance.com (group).
Steps to file an online complaint:
- Visit the Max Life Insurance website (maxlifeinsurance.com).
- Navigate to the “Customer Service” section and click the “Contact Us” option.
- Login to your account to open the online complaint form.
- Fill out the form with required details including policy number, type of issue, and supporting evidence.
- Submit the form.
Finally, note down the reference number to track the status.
Escalation to Grievance Officer:
If the issue is not resolved by the customer service team, write a complaint letter to the local Grievance Officer at the nearest Max Life office. You can also send your concerns to the Head of Customer Care by emailing manager.services@maxlifeinsurance.com.
If your complaints are still unresolved, escalate the matter to the Grievance Redressal Officer (GRO) of Max Life Insurance at the corporate offices. You can send a written complaint letter with the reference number of the unresolved complaint to:
- Email: GRO@maxlifeinsurance.com
- Address: Executive Vice President & Head of Operations, Max Life Insurance Co Ltd, 90-C, Udyog Vihar, Sector 18, Gurugram-122 015, Haryana.
Approach the Insurance Ombudsman:
If the lodged insurance complaint is not resolved within 30 days by Max Life Insurance, you can file an online complaint to the Insurance Ombudsman or get help from Bima Bharosa portal of Insurance Regulatory Development Authority (IRDA).
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