To file a complaint about insurance services of National Insurance Company Limited (NICL) including issues related to insurance plans (Motor, health, fire, marine, engineering, rural, etc.), government scheme-based insurance policy, premium payments and charges, claim disputes, and other insurance products, you can follow these steps and use the provided contact details:
National Insurance Customer Support:
- Customer Care Number: Call at the toll-free helpline number 18003450330 or 18003454033 to raise your insurance complaint. For help & query, call at +913368110000 or +913325370070.
- Email: Send your concerns by email at customer.relations@nic.co.in or customer.support@nic.co.in (for general help).
If you have issues with agent services, email at agent.portal@nic.co.in. To report fraud, email faf@nic.co.in with supporting evidence.
- Steps to file an online complaint:
- Visit the National Insurance website (nationalinsurance.nic.co.in).
- Navigate to the “Grievance” page from the menu.
- Click “Online Grievance Registration” to open the online complaint form.
- Verify your account with the required customer details.
- Fill out the form with details like insurance category, policy number, grievance category, and description.
- Upload the supporting documents or photos, if any.
- Submit the form.
Finally, note down the reference number for tracking.
Escalation to Nodal Officer:
If your complaint is not resolved within 15 days, escalate it to the Grievance Redressal Officers (GROs) of National Insurance at the divisional offices. Further, you can escalate the grievance to the CRM officer of the head office by emailing at customer.relations@nic.co.in with the reference number of the unresolved complaint.
Approach the Insurance Ombudsman:
If your lodged insurance complaints are still unresolved by National Insurance, you can file an online complaint to the Insurance Ombudsman or get help from Bima Bharosa portal of Insurance Regulatory Development Authority (IRDA).
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