To file complaints about insurance services of Aditya Birla Insurance including issues related to general insurance plans, insurance claims reimbursement, surrender plans, policy fees/premiums, and other insurance disputes, you can follow these steps and use the provided contact details:
Aditya Birla Insurance Customer Support:
- Customer Care Number: Call the toll-free helpline number 18002707000 or +912243568585 to raise your general insurance complaints.
- Email: Send your concerns by email at clientfeedback.abibl@adityabirla.com.
To submit an insurance claim, visit the claim page of their insurance portal.
Steps to file an online complaint:
- Visit the Aditya Birla Insurance website (abibl.adityabirlacapital.com).
- Navigate to the “Complaint Redressal” page.
- Click “Support” to open the online complaint form.
- Fill out the form by providing all required details, including your policy number, contact information, and a description of your issue.
- Submit the complaint form.
Finally, you will receive a reference/ticket number to track your complaint. Note down this acknowledgement ID for future reference.
Escalation to Principal Officer:
If your complaint is not resolved within a week, escalate it to the Compliance Officer and Principal Nodal Officer of Aditya Birla Insurance Brokers Limited by writing a complaint letter with your reference number and supporting documents. Send this written grievance letter to head office at:
- Email: clientfeedback.abibl@adityabirla.com
- Address: Principal Officer, Aditya Birla Insurance Brokers Limited. One World Centre, Tower 1, 7th Floor, Jupiter Mill Compound, 841, Senapati Bapat Marg, Elphinstone Road, Mumbai – 400013.
Approach the Insurance Ombudsman:
If your complaint is not resolved to your satisfaction within 30 days by Aditya Birla Insurance, file an online complaint to the Insurance Ombudsman or get help from Bima Bharosa portal of Insurance Regulatory Development Authority (IRDA).
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