To file complaints about insurance services of ICICI Lombard General Insurance including issues related to general insurance plans (Vehicle (car/bike/motor), Health, Travel, Business/Corporate, Crop, Cyber, ICICI Bharat Griha Raksha Policy, and other policies), delay in premium/payments, reimbursement, delay/rejection of claims, and other insurance disputes, you can follow these steps and use the provided contact details:
ICICI Lombard General Insurance Customer Support:
- Customer Care Number: Call at the toll-free helpline number 18002666 / 18002669725 or +918655222666 (international) to raise your general insurance complaints.
- WhatsApp: Message on +917738282666.
- Email: Send an email to customersupport@icicilombard.com.
In case of medical/non-medical emergencies under travel insurance, you can email icicilombard@falck.com with details. If you have issues regarding policy purchases or claims, call at +914066273505.
Steps to file an online complaint:
- Visit ICICI Lombard General Insurance website (icicilombard.com).
- Navigate to the “Customer Support” page from the menu.
- Click “Grievance Redressal” to open the online complaint form. You can also choose “Chat with us” to start a conversation with an agent.
- Fill out the form by providing the policy number, type of issue, and a detailed description of the grievance.
- Upload supporting documents and photos, if any.
- Submit the form.
Finally, note down the reference number to track the status.
Escalation to Grievance Redressal Officer:
If your lodged complaints are not resolved by the customer service team, escalate it to the Grievance Redressal Officer (GRO) of ICICI Lombard General Insurance at the regional office or Head Office by writing a complaint letter with the reference number of the initial complaint. You can submit an online complaint form or send the grievance letter to head office:
- Phone Number: +912266877111
- Email: gro@icicilombard.com
- Postal Address: Grievance Redressal Officer, Customer Support – ICICI Lombard General Insurance Co. Ltd. Ground floor- Interface 11, Sixth floor- Interface 16, Office No 601 & 602, New Linking Road, Malad (West), Mumbai – 400064.
Approach the Insurance Ombudsman:
If your complaints are unresolved within 30 days or you are dissatisfied with final response of ICICI Lombard General Insurance, file an online complaint to the Insurance Ombudsman or get help from Bima Bharosa portal of Insurance Regulatory Development Authority (IRDA).
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