If you want to file complaints with SBI Mutual Fund about issues related to fund withdrawal, SIP, payments, and other investment problems, you can follow these steps and use the provided contact details.
SBI Mutual Fund Helplines:
- Helpline Number: You can call SBIMF’s toll-free helpline number 18002093333 / 18004255425 (Monday to Saturday, 9:30 AM to 6:30 PM) or +912262511600 / +918025512131 to raise your general complaints.
- Email: Send your complaints by email at customer.delight@sbimf.com.
To know the contact details of the branch office, visit the SBI Mutual Fund’s contact page (sbimf.com) and select your region/city.
Steps to file an online complaint:
- Visit the SBIMF’s official website (sbimf.com).
- Navigate to the “Investor Services” section of the menu.
- Click “Grievance Redressal” to open the complaint form.
- Login to your account and fill out the online complaint form with required details including types of issues, investor details, and other documents.
- Submit the form.
Finally, note down the reference/ticket number to track the status of your complaint. If your complaints are not resolved, escalate to higher authorities.
Escalate to Investor Relations Officer:
If you are not satisfied with the initial resolution, escalate your complaint at level 2 by submitting a written complaint letter including the reference number of the previous complaint. The contact details of the officer are:
- Phone Number: 02261793000
- Email: headcustomerservice@sbimf.com
- Address: SBI Funds Management Limited., 9th Floor, Crescenzo, C-38 & 39, G Block, Bandra-Kurla Complex, Bandra (East), Mumbai-400051.
Further, you can escalate your unresolved complaints to the Vice President of Customer Service via email at vpcustomerservice@sbimf.com.
If the issue remains unresolved, you can opt for arbitration through the SMART ODR Portal, which facilitates conciliation and arbitration for unresolved grievances.
Approach SEBI:
If your complaint is not resolved by SBI Mutual Fund, escalate your grievance to the Securities and Exchange Board of India (SEBI).
You can file a complaint on “SEBI’s online SCORES portal” with all supporting evidence and reference numbers of the previously lodged complaints with SBIMF.
If still need help, you can reply to us. 