To file a complaint about brokerage and stock market services of Axis Securities including issues related to Demat account, trading, investment in stocks, financial instruments l(debentures, bonds, and currency), Axis Direct Trading Platform, technical analysis, mutual funds, and other investment services, you can follow these steps and use the provided contact details:
Axis Securities Customer Support:
- Customer Care Number: Call Axis Direct’s helpline number +912240508080 or +912261480808 to raise your general complaints with a representative. For commodity/currency trading concerns, call at +912242274564.
- Email: Send your concerns by email at helpdesk@axisdirect.in.
For issues related to the Demat account, call the support team at +912268515400 or email to dphelp@axisdirect.in. If you have a complaint about NRI services, use the phone number +912261480809 or email ID nri@axisdirect.in.
To report cybersecurity threats or attacks, call the helpline number at +912261480808 or mail to cybersecurity@axisdirect.in.
Steps to file an online complaint:
- Visit the Axis Direct website (axisdirect.in).
- Navigate to the “Contact Us” page from the “Support” section of the menu.
- Click “Raise a Query/Complaint” to open the online complaint form.
- Fill out the form including necessary details such as your client ID (if required), the nature of the complaint, and any relevant evidence.
- Upload supporting documents or photos, if any.
- Submit the form.
Finally, note down the reference number to track the status.
Escalation to Head of Customer Service:
If your submitted complaints are not resolved within three working days to your satisfaction, escalate them to the Head of Customer Service (CS) of Axis Direct with the ticket number of the unresolved complaint and expected resolution. You can contact the CS Head by calling at +912268555569 or sending an email to customer.grievance@axisdirect.in.
Escalate to Compliance Officer:
If your escalated complaints are still unresolved within seven working days, escalate the grievance to the Compliance Officer of Axis Securities by submitting a written complaint letter to:
- Phone Number: +912268555574
- Email: compliance.officer@axisdirect.in
- Address: Compliance Officer – Axis Securities Limited, Aurum Q Parć, Q2 Building, Unit No. 1001, 10th Floor, Level – 6, Plot No. 4/1 TTC, Thane – Belapur Road, Ghansoli, Navi Mumbai – 400710.
Further, you can escalate the unresolved grievances to the Chief Executive Officer (CEO) by sending an email to ceo@axisdirect.in.
Approach Regulatory Authorities:
If your lodged grievances are not resolved by Axis Direct within 30 days, file a complaint with the respective securities exchange or repositories (e.g. NSE, BSE, MCX, CDSL, or NSDL).
Note: Further, you may lodge an online complaint against Axis Securities to the Grievance Redressal Cell of the Securities and Exchange Board of India (SEBI).
You may initiate the arbitration through the Smart Online Disputes Resolution (ODR) platform at smartodr.in for disputes regarding investment with investors and companies.
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