To file a complaint about banking and financial services of Axis Bank, including issues related to retail personal banking (internet banking, accounts, insurance, loans), investment (securities, deposits, mutual funds, and pensions), trade finance (Forex), other corporate/retail bankings (business loans, MSME/agri, cards), private banking with wealth management, you can follow these steps and use the provided contact details of bank’s customer support:
Axis Bank Helplines:
- Customer Care Number: Call at the toll-free number 18604195555 / 18001035577 to report an issue with customer service. For banking issues, dial 18605005555 or 18004190068 (track status). NRI customers can call at +914067174100.
- WhatsApp: Message on +917036165000
- Email: Send an email to email.services@axisbank.com or cmscustomercare.mum@axisbank.com (for CMS product – Paypro/Power access).
If you want to block credit/debit/prepaid cards, dial the helpline number +912267987700 (International) to talk with banking executives.
For disputes related to corporate banking (phone banking, CMS products, etc.), dial the toll-free number 18605004971 or email corporate.ib@axisbank.com. To escalate the cases related to agriculture (Corporate) or MFI borrower accounts, contact by calling at 18004195577.
If you have any grievance related to stock, commodity, or securities exchange of your Axis Bank’s business account, contact the designated officials by calling at +912224255587 or emailing your concerns to FIG.capitalmarkets@axisbank.com / capital.market@axisbank.com.
Steps to file an online complaint:
- Visit Axis Bank’s official website (axisbank.com).
- Navigate to the “Support” section of the menu.
- From the “Reach Us Here” section, click “Chat with Agent” to open the online complaint form.
- Fill out the required details including type of banking issue, customer ID, and expected resolution.
- Attach supporting documents/photos, if required.
- Submit the form.
Finally, note down the reference/ticket ID to track status. You can also use Axis Bank’s mobile app to access online services and customer service by chatting with agents. Further, you may visit your local branch office and write a complaint letter to the Branch Manager.
Escalation to Nodal Officer:
If your complaints are unresolved by the customer service team or branch manager within 10 days, escalate to the Circle Nodal Officer/Nodal Officer with your reference/ticket number. You can submit an online grievance form or send the written complaint letter (or download the grievance form) by post or email here:
- Phone Number: +918061865200
- Email: nodal.officer@axisbank.com
- Address: Nodal Officer, Axis Bank Ltd, NPC1, 5th Floor, “Gigaplex”, Plot No I.T.5, MIDC, Airoli Knowledge, Park, Airoli, Navi Mumbai-400708.
Escalate to Principal Nodal Officer:
If the case is still unresolved by the Nodal officer, Escalate the complaint to the Principal Nodal Officer with the acknowledgement number and expected resolution. You can submit the provided online grievance web form or send a written grievance letter by email or post here:
- Phone No: +918061865098
- Email: pno@axisbank.com
- Address: Principal Nodal Officer, Axis Bank Ltd. Axis Bank LTD. 4th Floor, Axis House, Wadia International Centre, P.B. Marg, Worli, Mumbai 400025.
If your grievance is not resolved within 30 days or dissatisfied, file a complaint with the Banking Ombudsman, RBI with all details of all previous communication with Axis Bank and the Service Request (SR) number or acknowledgement details of the unresolved complaint.
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