Axis bank

[complainthub]

Dear @shiban1936
Your uncle, Mr. Shiban Ganju, has faced an unjustified credit card block from Axis Bank due to an alleged unpaid bill of ₹9,226, despite no bill notifications being received. Since Axis Bank has denied replacing his Citibank credit card and has not addressed his request to redeem 2,47,669 reward points, he should escalate the matter.

1. Contact Axis Bank Nodal Officer by using this information.

@complainthub

If your complaints are unresolved by the customer service team or branch manager within 10 days, escalate to the Circle Nodal Officer/Nodal Officer with your reference/ticket number. You can submit an online grievance form or send the written complaint letter (or download the grievance form) by post or email here:

• Phone Number: +918061865200
• Email: nodal.officer@axisbank.com
• Address: Nodal Officer, Axis Bank Ltd, NPC1, 5th Floor, “Gigaplex”, Plot No I.T.5, MIDC, Airoli Knowledge, Park, Airoli, Navi Mumbai-400708.

If the case is still unresolved by the Nodal officer, Escalate the complaint to the Principal Nodal Officer with the acknowledgement number and expected resolution. You can submit the provided online grievance web form or send a written grievance letter by email or post here:

• Phone No: +918061865098
• Email: pno@axisbank.com
• Address: Principal Nodal Officer, Axis Bank Ltd. Axis Bank LTD. 4th Floor, Axis House, Wadia International Centre, P.B. Marg, Worli, Mumbai 400025.

2. File a Complaint with RBI Ombudsman: If unresolved, he can escalate the issue via the RBI Ombudsman for Banking Services at https://cms.rbi.org.in. For more help, read: Where to file complaints against Banks or NBFC?

If still need help, reply to us.